United States Job Openings

Virgin Hotels Chicago

Revenue Manager

Chicago

November 4, 2024

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better - this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can't create that special experience for our guests.

Your mission:

Should you decide to accept it...

Assists the General Manager and Corporate Director of Revenue Strategy to ensure optimization of revenue and market share goals. As Revenue Manager you will champion the revenue effort at your assigned hotel by fostering a collaborative environment and total team effort with all the departments of the hotel to ensure maximum profitability and value that is good for people and planet. This is a hybrid role (3 days on-site).

The Nitty-Gritty:

What exactly you will be doing...

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

Keep abreast of property performance relative to budget and forecast
Support global revenue management and distribution team goals and strategies
Utilize best practices and leverage available reporting tools and analysis to make effective decisions
Work with the team on the annual Rate and Budget process, as well as the development of the Sales and Marketing Plan.
Assist in developing and executing key market segment strategies to impact hotel need periods, shortfalls to budget and/or market share losses (based on Demand360, STR, etc)
Work in conjunction with Sales & Marketing team members to ensure that sales, pricing and distribution strategies are aligned for success
Maximize the potential, and ensure proactive and accurate maintenance and management of all systems: Duetto, HMS, Syn Xis, etc.
Ensure that the necessary reports are maintained and organized, including market intelligence reports including but not limited to: Demand360; Agency 360; STAR; Lighthouse, etc.
Complete ad-hoc analysis as necessary and serve as a subject matter expert for cross-functional teams
Lead Weekly and Monthly yield meetings
Weekly and Monthly sales, front office, or operations meeting participation as needed
Email communication regarding revenue management function daily, weekly, and monthly including reporting, meeting notes, or other
Additional needs as deemed necessary by the General manager, hotel and corporate management teams

What qualities are we looking for?

You’ve got skills? If you can perform the following, then you have come to the right place...

Great team player who can create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills
Creativity and innovation are essential!
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent customer relations, communication, presentation and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Background must-have:

Current, legal and unrestricted ability to work in the United States
A minimum of 3 years of Hotel experience in Reservations or Revenue management role is required
Local hotel market experience is strongly preferred.
Bachelors in business, Hospitality or related field is preferred
Computer Proficient in MS Outlook, Word, Power Point and Strong MS Excel knowledge
This is a hybrid role (3 days on-site)

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