United States Job Openings

UMass Memorial Health Care

Room Service Operator, 20 hours, Mixed Shift

Worcester

PART TIME

November 4, 2024

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account

Exemption Status:

Non-Exempt

Schedule Details:

Holidays - Every Other Holiday, Monday through Friday, Weekends - Every Other Weekend

Scheduled Hours:

2:30pm - 6:45pm mainly, with 6:15a-2:45p occasionally

Shift:

4 - Mixed Shift, 8 Hours (United States of America)

Hours:

Cost Center:

10010 - 5030 Food Services Kitchen

Union:

UFCW (United Food and Commercial Workers)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Communicates on the telephone in an efficient, pleasant, and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Health Touch system. A call center operator’s average call time will range between 1 ½ - 2 minutes.
2. Reviews therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing. This includes nourishments, supplements, and tube feeding.
3. Speaks with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible, find a satisfactory substitution. To ensure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order.
4. Communicate on the phone to patients, staff, and guests according to department scripting policy and procedures.
5. Communicates patient diet order issues to the Supervisor or clinical dietitian when policy mandates.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school education or equivalent or 2 years of food service experience in a healthcare setting.

Preferred:
1. Previous experience in a healthcare setting.
2. Knowledge of specialized diets and menus.
3. Bilingual.

Experience/Skills:
Required:
1. Previous customer service and/or call center experience.
2. Knowledge and ability to utilize personal computers or data terminals to record, verify and retrieve standard information.
3. Ability to read, write, speak, and communicate in English.
4. Ability to follow and give oral and written instructions.
5. Ability to communicate with patients, hospital personnel, and co-workers.

Preferred:
1. 3-4 months of related experience to be familiar with basic nutrition and food service operations, functions, and procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

New Job Alerts

Kampgrounds Of America

YEL - MAINTENANCE ENGINEER

West Yellowstone

November 19, 2024

View Job Description

Anytime Fitness - Milwaukee, WI

Anytime Fitness - Personal Training Manager

Milwaukee

November 19, 2024

View Job Description

ValidaTek, Inc.

Senior Program Manager

Kearneysville

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Bus Driver

Southaven

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Seasonal Teacher

Alpharetta

PART TIME

November 19, 2024

View Job Description

State of Colorado Job Opportunities

Data and Technology Governance Manager

Denver

FULL TIME

November 19, 2024

View Job Description

PowerSchool Group LLC

Senior Account Manager, Strategic Sales TEXAS

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Lead Teacher

North Aurora

FULL TIME

November 19, 2024

View Job Description

The County of Santa Clara

Deputy Sheriff - Lateral

Santa Clara

FULL TIME

November 19, 2024

View Job Description

West Liberty University

Mental Health Student Counselor

Experienced Pet Groomer

Glen Allen

FULL TIME

October 13, 2024

View Job Description

Puppies Paws Paradise

Pet Groomer

Miami

FULL TIME & CONTRACT

October 12, 2024

View Job Description

Premier Home Pros

Bathroom Installer

Charlotte

FULL TIME

October 10, 2024

View Job Description

Premier Home Pros

Bathroom Installer

Secretary, Medical Admin Sr. (Northboro), 40 Hours, Days

Northborough

FULL TIME

November 14, 2024

View Job Description

View More Jobs by UMass Memorial Health Care

New Job Alerts

Kampgrounds Of America

YEL - MAINTENANCE ENGINEER

West Yellowstone

November 19, 2024

View Job Description

Senior Account Manager, Strategic Sales TEXAS

FULL TIME

November 19, 2024

View Job Description

Cadence Education

Preschool Lead Teacher

North Aurora

FULL TIME

November 19, 2024

View Job Description

The County of Santa Clara

Deputy Sheriff - Lateral

Santa Clara

FULL TIME

November 19, 2024

View Job Description

West Liberty University

Mental Health Student Counselor

West Liberty

PART TIME

November 19, 2024

View Job Description