Apply for Service Advisor Role at VANGUARD TRUCK CENTERS LLC

United States Job Openings

VANGUARD TRUCK CENTERS LLC

Service Advisor

Houston

November 4, 2024

Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values:

To protect our integrity first
To promote ingenuity and challenge everything
To develop people
To pursue excellence

The Company: Our strength is in our people and teamwork.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

BENEFITS

Competitive salary
401k with employer match (after 3 months of employment)
Medical, dental, and vision insurance
Employer paid STD and Basic life
Optional life and LTD
Flexible Spending Account
PTO Paid Time Off program
Career Advancement Opportunities

RESPONSIBILITIES

Exercise Vanguard established Processes and Procedures.
Initiate customer repair using the Certified Uptime Center process (JPRO).
Monitor customer repair process from initiation to close.
Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
Manage internal / departmental communications to insure timely and smooth repair event.
Drive service sales by capitalizing on upsell opportunities.
Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
Communicate awareness of the Customer Experience Management survey (CEM).
Daily review of open repair orders with Service Manager as a part of the daily RO close process.
Participate in developmental and assigned training paths.
Maintain Vanguard customer service standards
Engagement in TEAM environment.
Keep work area clean and organized.
Communicate work place or process issues and provide resolution input.
Participate in Service Department meetings.
Assists with the flow of work in the service department.

2 years of Service Advisor experience required
Heavy duty truck experience preferred
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Ability to meet insurability requirements

Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.

We regret to inform you that this job opportunity is no longer available as it has expired

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