Job Title: Shelter Advocate (Full-Time) Sun-Thurs, 11:00 p.m.-7:00 a.m.
(May occasionally be asked to cover different shifts when needed)
Department: Shelter
Reports To: Shelter Manager
Position Summary:
Making decisions on suitability of client intakes; answering crisis helpline calls and assessing client needs and providing community resource referrals as needed; ensuring shelter is a safe and clean environment; provide residents with day-to-day necessities; perform daily client paperwork.
Essential Duties and Responsibilities:

• Provide non-judgmental, non-directive support and referral information to clients.
• Client intakes – screen and complete documentation, orientation and exit documentation.
• Keep Shelter Manager and/or Executive Director informed at all times.
• Enforce shelter policies and procedures.
• Assist clients by assessing needs, setting goals and providing resources.
• Work cooperatively with other staff to ensure optimal utilization of resources and efficient management of the program.
• Assure shelter environment clean and safe at all times.
• Monitor building security
• Maintains current information on and acts as liaison with other area shelters.
• Communicates with other programs and departments to facilitate client services.
• Communicate effectively with clients, and remain assertive when needed.
• Supervise the preparation and serving of meals to clients and their family.
• Monitor children and re-direct behavior as needed.
• Model parenting skills for clients.
• Maintain client files and log books
• Perform random room checks.
• Provide crisis intervention assistance to prospective residents and incoming residents.
• Conduct telephone assessment interviews and intake/exit process.
• Make emergency referrals and provide information to residents regarding services of staff and volunteers.
• Keep statistical records for end of the month reports and keep daily house census and daily log reports current.
• Assistance in locating other safe housing for clients as needed.
• Provide client transportation.
• Assist with coverage of other shifts and holidays as needed.
• Attend staff meetings, development, trainings, and grant meetings/conferences as required.
• Other duties as assigned.

Qualifications:
Associate’s degree or equivalent from two-year college or technical school; or High School Diploma and one-year experience in related field; Excellent interpersonal communication skills; Must be able to pass a background check; Must be authorized to work in the United States.
Language Ability:
Bilingual Preferred (English/Spanish); Ability to write, read and comprehend simple instructions, short correspondence, and memos; Ability to write reports, business correspondence; Ability to effectively present information and respond to questions from groups of managers, clients, customers or employees of organization.
Work Environment:
Moderate noise (business office with computers and printers, light traffic and phones).
Physical Demands:
Stand, Walk, Sit, Use hands to fingers, reach with hands and arms, talk and hear; Lift 15 –20 lbs.
This is a full-time position eligible for Paid Time Off and insurance benefits.
Job Type: Full-time
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Night shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person