Apply for Shift Manager, Passenger Services Role at Envoy Air Inc.

United States Job Openings

Envoy Air Inc.

Shift Manager, Passenger Services

Los Angeles

FULL TIME

October 15, 2024

Overview:

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Salary range - $73,212 - $83,227

Responsibilities:

How will you make an impact?

Responsibilities

Responsible for providing quality service and achieving superior customer satisfaction
Resolves customer service and operational problems during tour of duty, working in the operation during peak or irregular periods, spending time in the operation interacting with customers and employees, and preparing customer correspondence
Through the use of cross-functional teams, the Shift Manager will generate and implement quality improvement ideas
Will evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments
Responsible for meeting profitability and cost control goals by developing and monitoring budgets and spending, actively seeking cost reduction ideas, and monitoring lost time
Ensures compliance with all operations (safety/government requirements) during tour of duty. Investigates discrepancies and compiles statistical data for compliance purposes
Coaches and counsels personnel and provides guidance to team on customer service and performance issues
Conduct performance reviews for team members on a regular basis
Encourages employee teamwork to generate and implement individual and the team's best ideas
Overall, the Customer Service Shift Manager will run an effective operation by communicating with managers, peers and team members, both within their immediate department, as well as with other departments and by administering company policies and procedures as well as providing their team with necessary tools, resources and training to meet or exceed all operational performance goals
Coordinates operation including scheduling, hiring, training, inventory, etc.

Qualifications:Who are we looking for?

Requirements

The ideal candidate must be able to work in a team environment and the ability to prioritize work and projects in order to meet deadlines and objectives
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Minimum age of 18
High school diploma or GED equivalent
Valid state driver’s license
Willing and able to work rotating shifts including nights, holidays, weekends, and days off
Possess the legal right to work in the United States
Must be able to read, write, fluently speak, and understand the English language
Able to lead and motivate employees in working as a team
Demonstrated ability to communicate verbally and in writing, leadership, initiative and judgment
Must demonstrate strong administrative and analytical abilities
Position may also require the ability to become certified as a Ground Security Coordinator (GSC)
Previous experience in airport operations preferred
Sabre experience preferred

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @Envoy Air Careers, on Instagram @Envoy Air Careers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/Envoy Pilot Recruitment.

#Envoy Hub L

We regret to inform you that this job opportunity is no longer available as it has expired

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