Sr. Workplace Experience Coordinator - South San Francisco CA

United States Job Openings

CBRE

San Francisco

FULL TIME

November 18, 2024

Sr. Workplace Experience Coordinator - South San Francisco CA

Job ID

193614

Posted

15-Nov-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

San Francisco - California - United States of America, South San Francisco - California - United States of America

About the Role:As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
Make a memorable first impression by answering the telephone in a professional manner.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
Escalate inquiries or complaints from employees, guests, and co-workers.
Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
Create customized client materials that follow brand guidelines.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
Evaluate and select solutions from established options.
Impact team through the quality of the services or information provided.
Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

High School Diploma or GED with 2-3 years of job-related experience.
An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
Ability to explain detailed and complicated information within the team in a clear and concise manner.
Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with a robust inquisitive mindset.

New Candidate

Shortlisting

Interview

Offer

Onboarding

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Cancelled

Days in step: 100

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(sent on 09-Aug-24)

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Tasks & Events

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2 Tasks for Later

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Requisition Approval(expired)

By: System A.

Sarah N.

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HM - Interview Feedback(expired)

Jennin. A.

Time Slots

No results found.

Linked People

8

Withdrew

15

Unsuccessful

23
Total

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Linked people workflow

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Record Data

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Record type*

Requisition

Confidential

Type of Requisition?*

Replace employee

Is this a replacement or additional headcount?

Replacement headcount

Job Status

Cancelled

Please select employee*

Maalihan, Gabrielle

Taleo Replacement Employee (data migration)

Is candidate identified for this role?*

Is this a Market Transition hire?*

Will this job require a CBRE-Issued Computer ?*

Yes

Is this a pursuit/contingent role?

Is this position in current year budget? *

Yes

Is this requisition related to a client?*

Yes

Client*

Stripe, Inc.

Non Reimbursed/Reimbursement Type*

Direct

Number of openings*

Positions Filled*

Positions Remaining

Job Details

Job Creator

Lisa Mooney - Sr Business Partner

Job Code*

OH0019 - Workplace Exp Sr Coordinator

Overtime Status*

Non Exempt

Job Family

Office & Soft Services

Will this employee have direct reports?*

Location

Primary Location - City*

South San Francisco

Primary Location - State*

California

Primary Location - Country*

United States of America

Primary Location - Region*

AMS

Business Segment

Functional Unit

240114 - GWS EA FM Client Host

Managing Office*

901061 - GWS EA Telco, Media, & Tech

Business Unit*

10020 - CB Richard Ellis N America Div

LOB Level 2

GWS Segment

LOB Level 5*

GWS Enterprise

LOB Level 6

FM EA

LOB Level 7

FM EA Clients

LOB Level 9

FM EA Host

Employee Category*

Professional

Is this job related to a project?*

Activity ID

LABOR_38

Hire Type*

Regular

Full-time / Part-time*

Full-time

Business Case Justification*

Backfill of client

approved/reimb

ursed role. Posting salary is

$75,000-$78,00

Compensation

Currency*

USD - US Dollar

Annual Compensation (excluding bonus)*

78000

Performance Bonus Eligible*

Yes - %

Target Bonus %*

Total Compensation (formula)*

81900

Total Compensation (arithmetic)

81900

Job Posting

Post to*

External careers site, Internal careers & referral site

Requirements to Post in External Careers Site - Advertising Location - Areas Of Interest - Description External - Job Status is Open and Published

Requirements to Post in Internal Careers Site + Referrals - Advertising Location - Areas Of Interest - Description Internal - Job Status is Open and Published

Advertising Location(s)*

South San Francisco - California - United States of America

This job is Advertised Remotely OR in a State that requires Equal Pay Disclaimer (US/CAN)

Yes

Equal Pay Disclaimer*

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Senior Workplace Experience Coordinator position is $ per hour and the maximum salary for t...

More...

Areas of Interest*

dministrative,

Customer Service

Brand

HOST

Job Summary

At forefront delivering positive office experience as cultural ambassador, community advocate, and service leader providing services and support.

Additional posting languages? (Select "Yes" only if the job needs to be advertised in French-Canadian or Dutch, as well as English)

Will this role provide sponsorship to work in the United States?*

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Need help formatting job description?

Click here for a short video: https://cbre.co/3C6tynm

Description - External*

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. Th...

Qualifications - External

What You’ll Need:

High School Diploma or GED with 2-3 years of job-related experience.
An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

...

Description - Internal*

Qualifications - Internal

What You’ll Need:

High School Diploma or GED with 2-3 years of job-related experience.
An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

...

Hiring Team

Are you the Hiring Manager for this requisition?*

Hiring manager*

Jennine Aiello Pearson [Workplace Experience Director] ( Jen...

Hiring Manager Employee ID

1921340

Recruiter*

Dorothea Stone [Employment Recruiter] (

Thea.Stone1@cb

re.com...

Allocated to SSC/Sourcer or TA Partner*

Edit

Recruiting Coordinator

Iesha Celestine [Recruitment Coordinator] (

Iesha.Celestin

e@...

Onboarding Coordinator

Jennine Aiello Pearson [Workplace Experience Director] ( Jen...

People Business Partner

Lisa Mooney [Sr Business Partner] (

lisa.mooney@cb

re.com )

Additional collaborators

Jennine Aiello Pearson [Workplace Experience Director] ( Jen...

Lisa Mooney [Sr Business Partner] (

lisa.mooney@cb

re.com )

Sarah Naughton [Managing Director] ( Sa

rah.Naughton@c

bre.com...

Approvers

Approval Process*

GWS United States

Job Approver - Hiring Manager - Send On

21-Jun-2024

Job Approver - Hiring Manager - Approved On

21-Jun-2024

Job Approver - Hiring Manager - Status

Approved

Job Approver - Supervisor [Current Supervisor for the Hiring Manager]

Sarah Naughton [Managing Director]

(Sarah.Naughto

n@cbre.com)

Job Approver - Supervisor [Approver]

Sarah Naughton - Managing Director

Job Approver - Supervisor - Send On

21-Jun-2024

Job Approver - Supervisor - Approved On

21-Jun-2024

Job Approver - Supervisor - Status

Approved

Job Approver - Level 2

Job Approver - Level 2 - Send On

Job Approver - Level 2 - Approved On

Job Approver - Level 2 - Status

Job Approver - Level 3

Job Approver - Level 3 - Send On

Job Approver - Level 3 - Approved On

Job Approver - Level 3 - Status

Job Approver - Level 4

Job Approver - Level 4 - Send On

Job Approver - Level 4 - Approved On

Job Approver - Level 4 - Status

Job Approver - Level 5

Job Approver - Level 5 - Send On

Job Approver - Level 5 - Approved On

Job Approver - Level 5 - Status

Job Approver - Level 6

Job Approver - Level 6 - Send On

Job Approver - Level 6 - Approved On

Job Approver - Level 6 - Status

Approval Status (do not edit)

Approved

Any additional approver needed?*

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BB Initial Post Date

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Linked In

Equifax

Equifax Location*

San Francisco

Current Step Checker

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APAC Migration Job ID

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Journal

Showing entries from the time period selected in Filters

11 August 2024 | Sunday

Dorothea Stone

11:30 AM

Added

Hi Dorothea,

Lisa Mooney has changed the status of the Senior Workplace Experience Coordinator position in South San Francisco, reference number

172595

, to Cancelled.

Thank you,

CBRE Talent Acquisition Team

09 August 2024 | Friday

System Administrator

9:00 PM

Added

Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export

5:25 PM

Edited

Jason Young

Step changed: Requisition Cancelled (AMS) changed to Unsuccessful Applicants

5:25 PM

Edited

Jason Young

Step changed: External Applicant changed to Requisition Cancelled (AMS)

Lisa Mooney

5:25 PM

Template: Global_202 - Notifying Recruiter Job is Cancelled

From: "CBRE Talent Acquisition" <noreply@cbre.com>

To: "Dorothea Stone" <Thea.Stone1@cbre.com>

Subject: Please note Sr Workplace Experience Coordinator, South San Francisco 172595 is cancelled.

Hi Dorothea, Lisa Mooney updated the status of Sr Workplace Experience Coordinator, South San Francisco

172595

more...

System Administrator

5:25 PM

Edited

Sr Workplace Experience Coordinator, South San Francisco was unpublished

5:25 PM

Edited

Sr Workplace Experience Coordinator, South San Francisco was closed

Lisa Mooney

5:25 PM

Added

Step: Cancelled

System Administrator

5:00 PM

Added

Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export

Jason Young

4:18 PM

Added

Jason Young

Step: External Applicant

System Administrator

3:07 PM

Edited

Anastasia Palmer

Step changed: REJECTED - Failed to show/call for first day of work changed to Rejected

Dorothea Stone

3:04 PM

Added

Sr Workplace Experience Coordinator, South San Francisco was published

3:03 PM

Edited

Anastasia Palmer

Step changed: Offer Rescinded changed to REJECTED - Failed to show/call for first day of work

07 August 2024 | Wednesday

System Administrator

1:00 PM

Added

Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export

9:00 AM

Added

Sr Workplace Experience Coordinator, South San Francisco was exported to Entity CSV Export

8:51 AM

Added

Sr Workplace Experience Coordinator, South San Francisco was opened

8:51 AM

Added

Step: Active

8:50 AM

Edited

Anastasia Palmer

Step changed: No Show / Background failed rescind offer changed to Offer Rescinded

Iesha Celestine

8:50 AM

Edited

Anastasia Palmer

Step changed: New Hire record generated changed to No Show / Background failed rescind offer

24 July 2024 | Wednesday

System Administrator

12:01 AM

Edited

Anastasia Palmer

Step changed: Hired in People Soft changed to New Hire record generated

12345

...

Notes

Dorothea Stone

Hi Dorothea, Lisa Mooney has changed the status of the Senior Workplace Experience Coordinator position in South San Francisco, reference number 172595, to Cancelled. Thank you, CBRE Talent Acquisition Team

Added on 11-Aug-2024

Forms

Job Cancellation Reason

Date Date09-Aug-2024

Please select the primary reason for cancelling this job: Please select the primary reason for cancelling this job:Change to existing req requires new requisition to be created

Added on 09-Aug-2024 by Lisa Mooney