Job Summary

Responsibilities

• Provides technical, specific, or specialized product support for branches and customers.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Contributes to planning and sale of Border States’ technical products and services and supports the promotion of Border States’ agency and distribution lines.
• Contributes to in-depth, technically difficult conversations with consultants, customers, and employees related to product technology.
• Provides customers with timely follow-up on quotations, technical inquiries, and other requests.
• Provides continuous contact and interaction with customer’s engineering staff and consultants.
• Leads customer and BSE employee training on new and existing technical product lines and applications in the specified product areas.
• Maintains an in-depth understanding of the power grid.
• Works with a broad range of products and services.
• Resolves complex issues related to product technology and assists the sales engineer and customer as needed.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Provides field trouble shooting assistance, training, and information/documentation support.
• Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternative to materials, equipment, methods and practices, and regional, industry, and national standards for material, equipment, and apparatus.
• Performs product updates and new product launches of branches and customers as required.

• Attends and assists with trade shows and training programs as needed.
• Provides technical training and presentations for Border States personnel internal as well as external customers.
• Evaluates demo equipment and makes suggestions for new products in specified product areas.
• Ensures existing product demos are functional condition.
• Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
• Familiar with all relevant SAP processes to support order entry and management.

Qualifications

• 4-year technical or engineering degree or equivalent experience required.
• Knowledge and technical competence in understanding of electrical utility distribution and transmission systems preferred.
• Strong working knowledge of Microsoft Windows, Microsoft Office (Excel, Word, Access and Power Point), Internet, Email and SAP software preferred.

Skills and Abilities

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written, and verbal communication and customer service skills preferred.
• Ability to effectively plan and organize.
• Excellent atention to detail and organizational skills.

Physical Requirements

• Lift from Waist:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Occasionally
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Occasionally
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Continuously
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Reaching (extending arms in any direction) - Occasionally
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Frequently
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Occasionally
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Not at all
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Frequently
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Occasionally
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Frequently
• Travel (travel needed to perform job duties) - Frequently

Additional Information