About us

Role Purpose Statement

Main Accountabilities

• Ensure that the area of responsibility is properly organized, staffed, and directed and that all delivery times are being met timely
• Conduct daily work group meetings
• Schedule and control staff to meet labor productivity and overtime targets
• Ensure compliance with all government regulatory agencies' standards (for example: Food and Drug Administration (FDA), United States Department of Agriculture (USDA), Occupational Safety and Health Administration (OSHA), Environmental Protection Administration (EPA), Department of Transportation (DOT), Hazard Analysis and Critical Control Points (HACCP), etc.)
• Document and follow up on all department processes to implement improvements
• Ensure on-time and accurate production and/or catering of all flights
• Monitor and ensure compliance with all safety regulations
• Develop, document, and maintain flight attendant comment and delay database
• Support the Executive chef in menu presentations as needed. Assist in Chef's table
• Ensure par levels of customer inventory and customer-specific goods
• Participate in special customer projects
• Other duties as deemed necessary

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge preferred
• One to three years of related work experience required in a management role
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Proven success in improving work processes and leading change in a complex, fast environment
• Demonstrable record of understanding and meeting customer expectations
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task