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Job Summary
Under the direction of a Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Establishes and maintains excellent rapport with Registered Nurses, physicians, and with unit and hospital staff. Establishes and maintains excellent rapport and public relations with patients, families, and visitors.
Accountabilities

• Customer Service: Performs effective customer service skills, to include, but not limited to, responding to patients, family and staff with kindness, courtesy, professionalism and efficiency; walking visitors to their destination, answering phones/intercoms in a friendly manner. Participates in patient care rounding in collaboration with unit staff to include daily introductions to patient/families with the use of AIDET.
  
• Unit Operations: Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager. Unit operation responsibilities include but not limited to: daily monitoring of supplies, ordering office supplies, ordering special supplies, monitoring PAR levels of supplies, and maintaining/organizing unit supply rooms.
  
• Administrative /Clerical Support: Performs general reception and clerical duties at the nurse’s station, including responding to patient calls via intercom or in person. Provides administrative and clerical support as needed for unit but not limited to: data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
  
• Unit Safety/Environmental Rounds: Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
  
• Monitors designated patient safety systems for alerts and immediately notifies the appropriate RN.
  

Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.

Minimum Requirements
Unit Secretary training program or unit-based on-the-job training

Required Certifications/Registrations/Licenses
N/A

In Lieu Of The Above Minimum Requirements
In lieu of Unit Secretary training, will accept 6 months experience in a related healthcare setting or field or as an Administrative Assistant.
In lieu of a US training course or 6 months healthcare or clerical experience, will accept completion of nursing fundamentals course.

Other Required Skills and Experience

N/A

Work Shift
Variable (United States of America)
Location
Baptist Easley Med Campus
Facility
1015 Baptist Easley Hospital
Department
10156231 Surgical Specialty
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