G2 Secure Staff is expanding and looking to add to the Passenger Assistant Agent operations in Palm Beach International Airport (PBI). This position is also known as Wheelchair Agent.
Title: Passenger Assistant Agent
Pay Rate: $13.00 per hour
Shift: Evening/Night
The Passenger Assistant Agent isresponsible for meeting inbound and outbound flights to provide services for wheelchair passenger.
What does a Passenger Assistant Agent do?

• Meet passengers to push in wheelchair to gate or exit door
• Assist passenger to sit in aisle chair at gate
• Provide exceptional customer service at all time
• Actively participate in the Safety Management System (SMS)
• Ensure all wheelchairs are accounted for at end of shift

What skills are required to Join the Team?

• Must be 18 years or older
• Must be able walk, stand, bending, lift for extended periods
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation

Language Skills:

• Ability to communicate effectively in the English language
• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
• Must also possess and utilize effective listening skills

Why G2:

• Preventive Healthcare Options
• PTO Paid Time Off Benefits
• Company Matched 401k Options
• Employee Discount Program
• Employee Assistance Program
• This position allows employees to accept “TIPS”

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.
EOE/M/F/D/V/SO
This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.Job description
G2 Secure Staff is expanding and looking to add to the Passenger Assistance Agent operations. The Passenger Assistance Agent is responsible for meeting inbound and outbound flights to provide services for passengers needing special assistance with wheelchairs and aisle chairs.
What does a Passenger Assistant Agent do?
· Provide Special assistance to passengers, as requested.
· Provide general information and directions to passengers.
· Meet inbound arrivals as requested to provide exceptional services (courtesy chairs, walk assistance through the terminal).
· Utilize appropriate communications channels and maintain records, reports, and files as required.
· Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
· Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
· Miscellaneous duties as assigned.
What skills are required to Join the Team?

• Must be 18 years or older
• Must submit to and pass a drug screen and background check
• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
• Must have a reliable mode of communication and transportation

Language Skills:
· Ability to communicate effectively in the English language
· Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
· Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
· Must also possess and utilize effective listening skills
Why G2:
· Healthcare Benefits
· PTO Paid Time Off Benefits
· Company Matched 401k options
· Employee Discount Program
· Employee Assistance Program
G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.
EOE/M/F/D/V/SO
This posting does not apply to Colorado and New York City. The salary for this or similar positions may differ based on the location’s cost of living or Living Wage Ordinances.
Job Type: Full-time
Pay: $13.00 per hour
Compensation Package:

• Tips

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person