Hạn nộp: 15/11/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
22/10/2024 08:59
MÔ TẢ CÔNG VIỆC
PRIMARY RESPONSIBILITIES

Works under the guidance of the Front Office Manager.
Assists in achieving maximum occupancy and average rate at all times.
Supervises day-to-day operation.
Ensures a high standard of service given to guests.
Works closely with all departments, especially with Sales and Banquet, and ensures that tours, groups, conventions or cooperate clients are handled properly.
Reviews, maintains, and amends systems and procedures within the department.
Assists Rooms & Front Office Manager in greeting and escorting important or very important guests (VIP).
Supports training programs and trains staff following company standards and policies.
Monitors guest feedback and informs Rooms & Front Office Manager or EAM when necessary.
Informs Rooms & Front Office Manager or EAM of all developments, and special occurrences (e.g. accident or theft) and documents the events.
Reports the special occurrences in the logbook.
Handles all emergencies, accidents etc. with security and provides required documentation in the logbook.
Ensures that all tasks are completed by the end of the shift.
Ensures all new Rooms & Front Office staff understand the hotel and company policies and standards.
Ensures a smooth operation in the Communication Center and in the Business Center.
Works with all pre-set budgetary limits.
Handles guest complaints professionally.
Prepares all reports as required.
Inspects all areas of the operation for cleanliness and security.
Controls the flow of the lobby and the front entrance.
Prepares himself/herself to handle any emergency in the hotel.
Is familiar with company policies and standards (Rooms & Front Office policies and emergency procedures).
Performs other duties as assigned by Rooms & Front Office Manager or EAM.
ADMINISTRATIVE RESPONSIBILITIES

Acknowledges and screens daily work schedule.
Conducts daily briefing and de-briefing in the absence of the Department Head.
Proposes an effective duty to ensure the sufficiency of manpower following the volume of business.
Establishes two-way communication with related departments.
Communicates effectively with guests, subordinates, immediate supervisors, and other section heads.
Manages time effectively by meeting deadlines on time.
Administers personnel action on leaves & overtime requests, disciplinary actions, and commendations.
Identifies and solves problems professionally.
QUYỀN LỢI ĐƯỢC HƯỞNG
Uniform

Duty Meals
Insurance policy per current labor law.
Accident Insurance 24/7
Monthly service Charge
Annual Health Check
Participating job training, skill training by international hotel standards.
Hotel's Activities
Other benefits per Vietnam labor law.
YÊU CẦU CÔNG VIỆC
Diploma in Engineering or equivalent

Minimum 6 years of experience.
Sound knowledge in Building Services Engineering and management
YÊU CẦU HỒ SƠ
Please send your CV in English