• Approaching customers to introduce new retail products
• Enhance sale skill to persuade customers to apply document
• To promote and professionally sell the full range of consumer banking and financial service products to existing and potential customers via Client Centre and through aggressive marketing efforts.
• Meeting the business sales growth plan by achieving personal target on all financial products - asset and liabilities
• Providing one-stop quality customer service in an efficient operation where risks are well controlled

• Deploy the road map for the client onboarding journey
• Deliver the SLA to retain the committed standards of execution and delivery of ops work stream
• Deliver high level of Customer service excellence

• Generation of new business via cross-selling activities and calls
• Making effort to hit monthly/ quarterly/ yearly target assigned by Team Manager
• Communication with customer and explain products feature and persuade customers
• Learning on job to improve banking knowledge and soft skill

• Providing good service quality / service standards / service scope
• Attend regular training / retraining in order to provide competent service excellence to existing and potential customer
• Customer retention efforts with personal involvement in complaint resolution/handling
• Ensure the collection and maintenance of high quality customer information, thus increasing the ability to service a customer’s needs by providing personalized & superior services and generate revenue

• Set for self-development and self-discipline.
• Open mind and work in collaboration with related parties toward customer service excellent in compliance with internal policies and procedure

• Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.

• Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
• Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
• Familiarise self with governance structures and mandatory bank processes.

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• Team
• Product Team
• Tech Development Team

• Embed Here for good and Group’s brand and values in in Standard Chartered Bank (Vietnam) Limited/Employee Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

• Strong tele contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personas
• Attention to detail
• Ability to multitask, prioritize and manage time effectively
• College or University degree
• Excellent in Computer Skills such as excel, MS office
• Proven customer service experience (Plus)

• Office computer skills
• Telesales skills

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.