Company Description
About Carousell Group
Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, Mudah.my, One Shift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).
As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organization, we make magic happen.
About Cho Tot
Established in 2012, Chotot.com is the first re-commerce platform in Vietnam pioneering classified 4.0 with more than 1 billion page views every month. On average, 9 out of 10 Vietnamese people are aware of Cho Tot when asking about selling and buying in any category. With the motto “Muốn Là Có” (“A Way to Your Wants”), we leverage technology to build a simple, efficient, and reliable platform that meets all the wants and needs in all stages of your life. There are more than 60 categories on Chotot.com, meaning whether you are looking for a house, a car, a job, a pet, or a piece of vegetable, you can find them on our site. Whether you are passing things you once loved or giving them to people in need, we are here to assist.
At Cho Tot, you will be part of our young and dynamic team in a fast-moving and fun-loving environment. You will receive opportunities to reach all the potentials you can think of in your career ladder. Cho Tot provides a competitive salary and full benefits. More importantly, we are a family within the company to support each other to learn, grow and immerse in new experiences every day. Every member of our family will be there with you on your path of passion to deliver the best online classified site to serve Vietnamese people. Being part of a bigger global organization, at Cho Tot you will also be given opportunities to collaborate with global distributed teams across the world to tackle and provide solutions for some of the most challenging problems in the emerging internet business space. Since 2019, Cho Tot is part of Carousell.

Job Description
At Cho Tot, we put people first. We believe that in order to create awesome products, we need to build an awesome team. This philosophy is backed up by a strong company culture (called as FRUIT at Cho Tot) and set of actions that prioritizes the wellness, growth and fulfillment of its people above all else.
As a Business Development Team Lead - Viec Lam Tot, you will lead some functions of the BD department to create the right structure, processes every day in a way that attracts, enables and retains users to support the continued growth and success of Viec Lam Tot.
Responsibilities
1. Team Recruitment and Development

• Recruit, onboard, and train Business Development (BD) team members.
• Set clear revenue targets for the BD team based on overall business objectives.
• Monitor and evaluate individual and team performance to ensure targets are met and exceeded.

2. Strategic Business Alignment

• Collaborate with leadership to develop and execute business strategies for the BD team that align with the company's goals.
• Provide input on market trends and customer needs to support strategic decision-making.

3. Sales Efficiency and Process Optimization

• Streamline and continuously optimize the sales process to improve efficiency and effectiveness.
• Identify and implement tools and systems to enhance sales performance and reporting.

4. Customer Relationship Management

• Establish and enforce policies and procedures to strengthen customer relationships and address issues in a timely manner.

5. Cross-Departmental Collaboration

• Coordinate with the Product/Business Analyst teams to communicate customer feedback and support product optimization.
• Assist in market analysis and competitor evaluations to stay ahead of industry trends and improve offerings.

6. Compliance and Documentation

• Ensure all client agreements and sales contracts comply with legal and company policies.
• Address and resolve contract-related issues, maintaining alignment with internal procedures.

Qualifications

• 
  At least 4 years of working experience in B2B sales, with experience in the job board sector being an advantage.
  
• Well-versed in data analysis, metrics tracking, systems, and database management.
  
• Strong people mindset and results oriented
  
• Competence to build and effectively manage interpersonal relationships across the organization.
  
• Excellent interpersonal, negotiation, and conflict resolution skills.
  
• Excellent organizational skills and attention to detail.
  
• Strong analytical and problem-solving skills.
  
• Ability to act with integrity, professionalism, and confidentiality
  
• Closely monitor and suggest initiatives to enhance the efficiency of sales operational systems, including the sales dashboard, CRM, call center, and sales operation protocols, ensuring seamless operations and maximum productivity.
  
• Track the overall performance of the sales team, promptly alert supervisors to any issues that arise, propose viable recommendations and prepare detailed performance reports.
  
• Track the overall performance of commercial served customers and promptly alert supervisors to any issues
  
• Gather product feedback from the sales team and monitor competitor activities, providing valuable insights to product development teams and supervisors to drive product improvements and strategic decisions.
  
• Incharge the setup and delivery of add-on services to customers, including logos, banners, and promotion payout, ensuring timely and accurate service provision.
  
• Handle sales-related paperwork for the sales team and monitor customer payments to ensure compliance with legal and finance team requirements.
  
• Take charge of ad hoc projects and analysis assigned by supervisors.
  

Additional Information
Thank you for taking your time to read our job description and thank you in advance if you decide to apply for this position. Shortlisted candidates will be contacted within 2 weeks since application, otherwise we might meet when another chance arises.
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