Customer Experience Agent South Vietnam Import

Vietnam Job Openings

Maersk

FULL TIME

September 9, 2024

Act as a primary point of contact for customers having import-related queries.
Take full responsibility and ownership of customer shipments and issues.
Deliver consistent, high quality Proactive Care activities
Engage in constructive problem solving and provide optimal solutions.
Proactively follow-up and keep customers informed of any issues or changes to their shipment
Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC.
Be aware off and help drive continuous improvement opportunities.
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case Management - Customer onboarding and relationship management - Contract and dispute management - and more. Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations. At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems. A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline. Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

We regret to inform you that this job opportunity is no longer available as it has expired

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