We’re looking for a Customer Order Specialist (Order Management) to join our Consumer Team in Ho Chi Minh City.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!

Signify is proud to be a leader in climate action, acting in line with the latest climate science. We are committed to reaching net zero greenhouse gas (GHG) emissions by 2040.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!

What you'll do

Directly enables delivery reliability and customer satisfaction and includes key tasks such as provision of direct sales support to customers, advice on product availability, pricing, order and delivery status. The role is also concerned with facilitating the effective and timely resolution of complaints and other general enquiries.
More specifically, your responsibilities will include:

• Sales order entry and processing – accurately and timely processing of orders
  
• Directly manage credit related issues – review, validate and get authorization for the clearance of pricing claims and manage the generation and execution of returns
  
• Analysis and reporting – review and report on transport damages and related claims
  
• Manage customer service enquiries – Support Sales representatives and Key Account Managers in responding to customer demands and requests
  
• Complaint resolution – Manage, register and resolve customer complaints in an appropriate and responsive manner
  
• Ad hoc administrative tasks – daily reporting of products out of-stock, monitoring of expected price report, filing and archiving of orders
  

Your qualifications

High level of customer service, curious and innovative and aligned with our company values and aims and you bring the following experiences and competencies:

• Three (3) years Customer service specifically in order entry management set-up
• Ability to deal with dissatisfied customers and verbal complaints, in a positive manner
• SAP user experience and proficiency with MS Excel is a must
• High level of written and oral communication skills both in Vietnamese and English
• Prior experience in similar industry is preferred