Company Description
Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in Bio Pharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.
Comprehensive services and unmatched expertise
Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.
A commitment to top quality
The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.
Permanent innovation and support by the market leader
Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.
Eurofins started to provide the services in Vietnam since 2015. Our main services includes Food and Feed Testing, Consumer Product Testing, Environment Services, Agricultural sciences, Inspection and Audit, Certification, DNA testing, Genetic testing before prenancy, Covid test, HPV test, Decoding gen, etc. Current legal entities in Vietnam:

• Eurofins Sac Ky Hai Dang
• Eurofins Consumer Product Testing
• Eurofins Assurance
• Eurofins MTS
• Eurofins Gentis
• Eurofins ETM

Job Description
1. Handling and following global clients:
Sending to clients appropriate test request form and protocols
Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:
Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries
Explaining client program procedure
Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement
Placing on hold, off hold samples
Explain the test requirement, related label required…
Explain testing price if any
3. Other tasks assigned by direct manager.

Qualifications

• 1 - 2 years in relevant positions such as customer service, sales admin in testing or B2B industries
• At least graduated from university or above, major in business administration, international business, psychology
• Advanced English in 4 skills. Other languages are an advantage.
• Soft skills: communication, negotiation, persuasion
• Able to work independent and coordinate with other teams
• Basic Microsoft office skill

Additional Information

• Working time: Mon-Fri (8:00am - 5:00pm)
• Allowances: Lunch
• Full salary and mandatory insurance from probation
• Adding health insurance added
• 13-month bonus
• Performance bonus: subject to performance
• Voucher on birthday, wedding and other special occasions
• Leaves: 14-16 annual leaves and 01 birthday leave