Hạn nộp: 30/11/2024 Mức lương: 5 - 8 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thị Xã Uông Bí - Quảng Ninh
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Khác
Vị trí
Nhân viên
Cập nhật
15/10/2024 14:53
MÔ TẢ CÔNG VIỆC
Focuses on guest satisfaction when identifying business improvement opportunities
Represent the guests’ voice within the hotel; centralize and analyse all available guest feedback concerning hotel products and services (directly from guests and tools: Trustyou, Accor Customer Digital Card, Tripadvisors…)
Manage responses to all guest feedback, as per Accor Hotel recommendation
Share guest insights during morning briefing to GM, HOD and employees: negative as well as positive feedbacks (develop recognition of employees)
Deep Dive on Member’s experience and satisfaction and work closely with the loyalty activist
Champion the internal communication of Guest Experience related matters to all employees including performance, best practices implemented in other Accor Hotels (CXC)
Embrace and communicate the Brand Assurance Program and all new brand/quality initiatives effectively to all stakeholders
Review and follow up on action plans proposed by each department post-mystery audit
In charge of ALLSAFE program, checks and ensures full implementation across all departments.
Has regular and close interactions with hotel guests to collect feedbacks and ideas
Work closely with front office team to reinforce guest recognition program and ensure guest references are updated on Accor Customer Digital Card per Accor Guidelines
Ensure VIP guests’ experience meet expectation from pre-arrival to departure
Developing new guest experience projects to increase guest satisfaction
Train, direct and monitor guest relation team performance to ensure all standards and operation procedures are adhered to
QUYỀN LỢI ĐƯỢC HƯỞNG
Attractive local package.

Working with an experienced team at an iconic property located in one of Vietnam's most livable and famous tourist cities.
Develop your talent through learning programs by Accor Academy.
Employee benefit card offering discounted rates in Accor Hotels worldwide.
YÊU CẦU CÔNG VIỆC
Bachelor’s Degree in Hospitality or related areas;
Strong user knowledge of Microsoft Outlook and Microsoft Office tools;
Experience in partnering and working closely with different stakeholders at various levels
Perfectly fluent in English and local language, another language a plus
Passion for people and for best-in-class service
YÊU CẦU HỒ SƠ

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