Vietnam Job Openings
InterContinental Hanoi Westlake
Japanese Guest Relations Officer
October 17, 2024
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/10/2024 10:38
MÔ TẢ CÔNG VIỆC
- Plan and co-ordinate the provision of friendly, efficient services to guests
- Schedule activities for guests
- Plan and co-ordinate all promotional activities targeting clients
- Trace relevant statistics about clientele
- Co-ordinate and supervise all activities for guests
- Assist with check-ins/check-outs of clients
- Greet Guests upon arrival
- Room Guests
- Cover guest relations desk
- Assist guests with airline bookings and reconfirmation’s
- Assist all departments in being receptive to the needs of guests
- Attend recreation activities when necessary
- Plan and conduct group and function rundown meetings
- Assist in any other duties when required by the Guest Relations Manager
- Assist with translations (information; guest directory; menus etc) as required
- Provide feedback from Guests to Front Office Manager for action
- Uniform
- Duty Meals
- Full Insurance policy per current labor law.
- Accident Insurance 24/7
- Monthly service Charge
- Annual Health Check
- Participating job training, skill training by international hotel standards.
- Hotel's Activity
- Other benefits per Vietnam labor law.
Required Skills –
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read and write English
- Able to read, write and speak Japanese
- Proficient in the use of Microsoft Office and Front Office System
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.
YÊU CẦU HỒ SƠ
- 4*6 photo
- A photo of ID Card.
- A photo of Registration Book
- A photo of certificate (if any)
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