Vietnam Job Openings

InterContinental Hanoi Westlake

Japanese Guest Relations Officer

October 17, 2024

Hạn nộp: 30/10/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
17/10/2024 10:38
MÔ TẢ CÔNG VIỆC

  • Plan and co-ordinate the provision of friendly, efficient services to guests
  • Schedule activities for guests
  • Plan and co-ordinate all promotional activities targeting clients
  • Trace relevant statistics about clientele
  • Co-ordinate and supervise all activities for guests
  • Assist with check-ins/check-outs of clients
  • Greet Guests upon arrival
  • Room Guests
  • Cover guest relations desk
  • Assist guests with airline bookings and reconfirmation’s
  • Assist all departments in being receptive to the needs of guests
  • Attend recreation activities when necessary
  • Plan and conduct group and function rundown meetings
  • Assist in any other duties when required by the Guest Relations Manager
  • Assist with translations (information; guest directory; menus etc) as required
  • Provide feedback from Guests to Front Office Manager for action
QUYỀN LỢI ĐƯỢC HƯỞNG

  • Uniform
  • Duty Meals
  • Full Insurance policy per current labor law.
  • Accident Insurance 24/7
  • Monthly service Charge
  • Annual Health Check
  • Participating job training, skill training by international hotel standards.
  • Hotel's Activity
  • Other benefits per Vietnam labor law.
YÊU CẦU CÔNG VIỆC

Required Skills –

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to read and write English
  • Able to read, write and speak Japanese
  • Proficient in the use of Microsoft Office and Front Office System
Qualifications –

  • Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
Experience –

1 year experience in front office / guest services operations / customer service, or an equivalent combination of education and experience.

YÊU CẦU HỒ SƠ

  • 4*6 photo
  • A photo of ID Card.
  • A photo of Registration Book
  • A photo of certificate (if any)
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