Vietnam Job Openings

FWD Insurance

Manager - IT Solutions Delivery

FULL TIME

August 22, 2024

About FWD Group
FWD Group is a pan-Asian life insurance business with more than 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
For more information, please visit
www.fwd.com
FWD Vietnam Technology Company Limited., known as FWD VTC, was set up in 2024 and is part of FWD Group. FWD VTC in Vietnam is one of FWD Group’s office locations serving multiple markets within the Group and employs team members in various functions including Group Technology and Operations, Group Digital & Data and our Centre of Excellence comprising cloud & infrastructure, information security, enterprise architecture and solution delivery.
PURPOSE
  • Become a domain area expert in mobile apps/web application for FWD
  • Manage cross functional stakeholders across FWD Countries and Group C-Suite Executives
  • Influence decision making while building the products, apps, and solutions, lead external development, operations, and product teams, and ensure effective project execution across-FWD functions in Group and Countries
  • Lead the Agile development process and reach the business goal
  • Engage in project planning, such as budget, human and computing resource allocations
  • Understand the edging technologies and provide a substainable solution
  • Promote team's morale and supervise the team to reach business goals
  • Discuss with users and provide project timeline , milestones and regular update to the senior management
  • Collect and analyze user requirements, conduct impact analysis and implement the system design
  • Deliver quality solution and strive for better way to implement in terms of code efficiency and reusbility
  • Organize and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagram
  • Manage and provide ongoing BAU support for existing systems
  • Implements computer system requirements by defining and analyzing system problems
  • Organize a code review session and decide a set of automated test cases
  • Ensure applications in both desktop and mobile are compatible across different major browsers
  • Provide suggestions on UX/UI design of the systems layout
  • Design, develop, test, and deploy next-generation mobile native apps, clients and services
  • Work closely with product owner and UX/UI designer to build features that delight our customers
KEY ACCOUNTABILITIES
  • Responsible for managing cross regional IT projects throughout its development life cycle, including resources planning, customers’ expectation management, change management and risk assessment.
  • Review current technology and drive ways to leverage and improve productivity
  • Lead the technical development team, selecting right technology solutions for building the regional end-to-end sales platform.
  • Work closely with product manager and project team members for delivering quality projects and services.
  • Manage project execution, communicate project progress and issues to project stakeholders, including analytical reports, presentations and other documentations as necessary throughout the project delivery process.
  • Develop best practices and tools for project execution and management.
  • Maintain and measure the quality of project deliverables within defined and agreed project requirements.
  • Deliver the solution using CI/CD pipeline
  • Deliver solutions that will be used across multiple platforms and languages
  • Make data driven decisions
  • Knowledge transfer on product development and architectural design guidance to local development and application teams and provide guidance across teams
  • Organize Agile ceremonies
  • Set up the process and produce timely regular reports to senior managements
QUALIFICATIONS / EXPERIENCE
  • University degree in Computer Science or equivalent
  • At least 7 years’ experience in IT industry with at least 2 years supervisory/ managerial experience with regional exposure on managing IT programs/projects across different countries
  • Strong insurance knowledge, problem solving and analytical skills
  • Critical thinking and able to drive changes
  • Strong leadership experience. Proven track records in managing regional-based Front-end systems, preferably experiences in implementing IT systems/projects to support Asian countries.
  • Experience with cloud technologies
  • Experience delivering multi-lingual/internationalized solutions
  • Experience leading product development teams
KNOWLEDGE & TECHNICAL SKILLS
  • Proficient in Java Spring Boot, Node JS and React JS / React Native
  • Experience in Mobile App (Android and i OS) and Web development/e-Commerce
  • Experiece on NOSQL database and synchronization is a plus (Mongo DB, Realm DB)
  • Good knowledge in container deployment, Kubernetes system, API Gateway, Client/Server, MVC , OOP, RDBMS, automated test and Internet/Intranet environment
  • Proficient in Agile development approach
  • Experience on Insurance Sales Tools development (FNA, RPQ, Sales Illustration, e Applicaition) and integration with other frontend systems
  • Experience on Insurance Products
  • Exemplify good interpersonal communication skills at all levels of business users, IT, partners and vendors
  • Good command in both written & spoken English
  • Broad understanding of the technology industry, including current and emerging digital solutions
  • Deep appreciation of latest and emerging technologies and practice, such as Dev Ops, Cloud, Microservice and Mobile development
  • Expertise in building secure, scalable RESTFul web services
  • Experience with agile development methodologies and CI/CD
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