Mô tả công việc:
(Mức lương: Thỏa thuận)

• IPTP global network monitoring;
• Server assembling /termination /troubleshooting;
• Network equipment support and configuration;
• Remote hands assistance;
• Hardware inventory management, documentation handling;
• Assist in managing local office infrastructure in Viet Nam;
• Ensure proper tracking and following up of all cases until their resolution;
• Manage requests from internal and external clients and resolve it on company system;
• Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
• Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
• Conduct root-cause analysis for technical issues in coordination with other technical teams;
• Maintain accurate customer documents and prepare reports for all issues and resolutions;
• Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes.

Chức vụ: Nhân Viên/Chuyên Viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

• Salary: Attractive salary package

• 15 annual leave days

• High-end yearly health check-up

• Team building activities held monthly and quarterly

• Social, health and unemployment Insurance following Government policy

• Year-end bonus

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: IT Phần Cứng,IT Phần Mềm,Quản Trị Mạng