About UOB

About the Department

Job Responsibilities

• Reports to the Team Leader / Supervisor
  
• Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
  
• Provide information on services offered by the bank to enhance customer relationships.
  
• Identify and maximize sales opportunities, where applicable, to all customers.
  
• Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer.
  
• Identify and respond to customer needs accordingly.
  
• Manage challenging customers professionally and provide after sales service, where applicable.
  
• Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
  
• Use call/contact control techniques to provide efficient, high-quality interactions with customers.
  
• Maintain detailed records of client interaction to improve quality of information available.
  
• To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image
  
• Update and perform on-line maintenance on system terminals as per customers’ requests.
  
• Ensure effective and timely follow-up as promised to customers.
  
• Process financial entries and adjustment on customers’ accounts if necessary
  

Job Requirements

• Holds at least Diploma or Degree in any field.
  
• Previous experience in a call center would be an added advantage.
  
• Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
  
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.
  
• Good understanding of the bank’s customers, product, and services.
  
• Working knowledge of specialized products, systems, and services.
  
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
  
• High level of listening and comprehension skills. Able to probe for required information from customer.
  
• Assertive and able to manage in situations where there may be limited information.
  

Be a part of UOB Family