Key Responsibilities:

• Answer incoming calls, live chats, and emails in a friendly and professional manner
• Schedule appointments using Day Smart Appointments Software
• Enter information accurately and completely
• Guide conversations to keep them brief and on topic
• Minimize dissatisfaction by demonstrating empathy
• Provide answers to basic questions about the dispute process.

Requirements:

• Proficient in using computer systems and software applications
• Excellent communication and listening skills, both verbal and written
• Strong customer service skills
• Advanced (C1) level or above in English
• Must have a laptop or desktop which meets the minimum qualifications:

• Core i5 or higher
• RAM - 8GB or higher
• Bandwidth Requirements Minimum:
• Download Speed: at least 10 Mbps
• Upload Speed: at least 10 Mbps
• A quiet, private place in your home where you can work without background.

Benefits:

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance