Safebox is a boutique IT-focused management consulting company located in the USA that is committed to delivering cutting-edge technology solutions and strategic insights to help our clients thrive in an ever-evolving digital landscape. Our team of dedicated professionals works relentlessly to create exceptional value for our clients. We are looking to expand our team by adding a talented and driven Desktop Support Analyst (remote - Argentina) for our manufacturing client. The Desktop Support Analyst handles the first and second level support requests
that come in from our Clients. They are the first to touch a service desk ticket and
make sure that the issued is handled quickly and the Client is informed of what to
expect every step of the way.
What You’ll Do:

• Perform remote installation and upgrade of PC’s and related equipment such as printers, monitors and peripherals
• Install applications and software on all company PC’s and Laptops
• Performs company-wide conversions and updates of operating systems and software programs
• Diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members
• Ensure that Client Documentation is well maintained
• Communicate to the client the status of their ticket every step of the way; notify them of any changes or outages related to their issue
• Monitor the incident management utility for active service records, to diagnose problems and find solutions for service records
• Solve technical issues and problems relating to hardware, software and
• peripherals

Qualifications:

• Minimum 3 years’ experience in a business environment utilizing PC based software products, LAN operating systems and utilities, including one year spent on PC support
• Minimum 1 year experience working with and troubleshooting Microsoft Office O365, Teams, i OS, and Android
• Minimum 3 years experiencing configuring and troubleshooting computers running Windows 10 and 11
• Administrative knowledge of AD, Azure, Adaxes, 8X8, Citrix, O365, Intune and Windows
• Experience working with and troubleshooting client issues in a Citrix environment
• Advanced English level
• Great Communications skills, founded in being a good listener
• Experience using a Ticketing system
• Work independently with minimal direction
• Experience providing support via remote tools
• Intermediate School Certificate and Completion of Technical training program required; University degree in computer science or related field preferred
• Certifications in the following preferred: Comp TIA A+, Comp TIA Network+ and Microsoft 365 Certified: Fundamentals

Location: remote in Argentina
Time schedule: Three 24/7 rotating shifts

• 4pm-1am PDT
• 12am - 9am PDT
• 5am - 2pm PDT

Please note:

• Direct application only – we do not accept staffing applications
• Must be willing to work the above time schedule
• Failure to answer all application questions may result in automatic rejection

Job Type: Full-time
Pay: $5,000.00 - $7,500.00 per hour
Expected hours: 40 per week
Application Question(s):

• Preference for candidates with certifications in the following preferred: Comp TIA A+, Comp TIA Network+ and Microsoft 365 Certified: Fundamentals

Please list relevant certifications/education. If none, please state "none."

• Which of the following rotating shifts are you available:

4pm-1am PDT
12am - 9am PDT
5am - 2pm PDT
Experience:

• troubleshooting Microsoft Office 0365: 1 year (Required)
• relevant professional: 3 years (Required)
• configuring and troubleshooting computers running Windows 10: 3 years (Required)
• desktop support: 3 years (Required)

Language:

• English (Required)

Work Location: Remote