Argentina Job Openings

NCR Atleos

Help Desk Representative-Buenos Aires, Argentina

Buenos Aires

FULL TIME

October 28, 2024

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Requisitos básicos:

Secundario Completo
Manejo de PC y Microsoft Office

Requisitos preferentes (NO EXCLUYENTE)

Universitario terminado
+2 años de experiencia relacionada al puesto

Funciones:

Responsabilidad de las solicitudes de servicio del cliente y garantizar la resolución satisfactoria en tiempo y forma de los problemas; generar informes de incidentes diarios y semanales; revisión del historial de incidentes para determinar fallas reiterativas.
Monitoreo de cajeros automáticos para clientes de monitoreo de cajeros automáticos de NCR.
Registro de información en el sistema HDS (Help Desk Solution); documentar, verificar y realizar las correcciones apropiadas en el registro de incidentes para garantizar una documentación exhaustiva de la descripción del problema y toda actividad posterior; actualización de Ordenes de Trabajo (Work Orders) y proveer información del estado de las mismas.
Escalamiento de incidencias del cliente tanto interna como externamente, de acuerdo con el proceso de escalamiento definido.
Mejorar y desarrollar métodos de apoyo de calidad y habilidades de comunicación a través del coaching, la retroalimentación y otros enfoques de desarrollo.
Investigación, resolución y respuesta a las consultas recibidas a través de llamadas telefónicas, chats, e-mails, y devoluciones de llamadas de manera oportuna, de acuerdo con los estándares actuales.

Habilidades:

Resolución de problemas
Comunicación efectiva

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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