Argentina Job Openings

MDR

Helpdesk IT Engineer Level 1-2 for Argentina

Buenos Aires

FULL TIME

October 23, 2024

⚠This position is only for people living in Argentina, we're not processing applications out of Argentina.
We’re Globi QOR, an outsourcing/remote staff experts - Elevating businesses through intelligence, innovation, and results-driven strategies. We offer to our employees:
  • US Dollar Payment
  • Work-From-Home
  • Full or part-time working hours
  • Paid Time Off: vacations and local holidays.
We are seeking a skilled IT Support Specialist with strong technical abilities and excellent communication skills. This role demands someone who can manage high-pressure situations effectively and provide exceptional guidance to clients in urgent situations. The pace and demands of this position are typically faster than those in an in-house role. The ideal candidate will be prompt, understand the importance of communicating estimated times of arrival (ETAs) to clients, and excel in a dynamic work environment.
Shift Schedule:
  • Sunday to Thursday 2:00 AM – 10:00 AM EST
Benefits:
  • Work From Home & Paid Time Off
Key Responsibilities
  • Time Management: Accurately account for at least 80% of hours worked through daily time entries.
  • Task Ownership: Take full responsibility for tasks, ensuring they are completed and resolved effectively.
  • Quality Control: Show a personal commitment to the quality of work performed and associated tasks.
  • Configuration and Installation: Configure standard POP, SMTP, and Exchange clients, including Outlook. Install, configure, troubleshoot, and customize MS Office Suite applications. • Hardware Management: Install, configure, and test workstation hardware such as video cards, NICs, sound cards, hard drives, and PDAs.
  • Troubleshooting: Resolve issues related to file, print, and remote access services. • Administration: Manage user and group administration, configure file permissions, check event logs, and perform backups and restores.
  • Email Administration: Handle enterprise email application tasks including user/group management, folder permissions, mail forwarding, and alias management.
Must Haves:
  • Excellent English communication skills.
  • +2 years of experience in hardware, software, networking, and security.
  • Operating Systems: Experience with Windows desktop operating systems.
  • Networking: Understand TCP/IP, Internet connectivity troubleshooting, routers, firewalls, and the relationship between switches, hubs, patch panels, and network nodes.
  • DNS Services: Basic understanding of DNS services.
  • Firewall Technologies: Working knowledge of firewall technologies such as Sonic WALL and Forti Gate.
  • Wireless Technologies: Working knowledge of wireless technologies.
Nice to Have:
  • Certifications: Comp TIA A+. Preferred: Network+, Security+, Microsoft AZ-900.
Job Type: Full-time
Pay: From $1,280,000.00 per month
Experience:
  • Help Desk: 1 year (Required)
Language:
  • English (Required)
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