ITX is seeking a Helpdesk Technician based in Argentina.

ITX thrives on its team-driven environment, built upon problem solvers working closely together to inspire our clients and our team members. We are excited to bring new talent to our team who will play a vital role in team collaboration and become an integral part of overall improvements.

Are you a detail-oriented individual who loves solving puzzles?
Do you enjoy the challenge of untangling complex problems and finding the perfect solution?


If so, the Helpdesk Technician position may be an excellent fit for you.

Does This Sound Like You?

• Passionate about providing spectacular Customer Service

• Dedicated and curious with a mindset of lifelong learning

• Thrives in team environments

• Provides great service to both internal and external clients

• Is a capable Problem Solver

• Comfortable working with formal processes that include deadlines and SLAs

• 2-3 years of experience working in a professional environment as a Help Desk technician

• Written and verbal communication skills in English

• Proficiency with technologies including: Windows and Apple desktop

• Flexibility to participate in after-hours rotation duty as needed (Support)

Maybe You Also Have Experience with

• Office 365

• Microsoft Active Directory

• In Tune or similar

• Service Desk

• Change Management

• Ability to balance priorities and engage clients based on need

ITX’s Compensation Philosophy

Equality in compensation has been our practice since ITX started in 1997.

ITX believes that market-based pay ensures fair and equitable compensation for our worldwide team members and pay that is based on the market, not on who has the best negotiation skills. At ITX, you’ll never discover that someone in the same job with the same experience makes more than you, or that there are pay gaps based on race, gender, disability, or age.

How do our team members experience market-based pay at ITX? We gather market data to benchmark each position in our candidates’ and team members’ locations and use these benchmarks for candidate offers and to perform regular compensation reviews for our team members. You’ll never have to worry about asking for a pay raise again. At least once a year ITX automatically adjusts pay when the benchmark is higher than our team member’s compensation.

In Argentina the pay range for the Help Desk Technician role is $1,700 to $2,400 monthly, depending on experience, specific skills and certifications, and education. Based on your location in Argentina pay ranges could be adjusted according to local market data, which can vary from city to city. This variation percentage could be 13% lower or 14% higher.

Do you have questions about ITX’s compensation practices? Let us know! We’re proud of how we do compensation at ITX and welcome the opportunity to share more.

This role was posted by ITX on November 13th, 2024