Job title – Account Manager, ANH
Location – Wagga Wagga, Australia
Job model – Hybrid


Responsible for defining and executing against the sales targets (including innovation sales) for the assigned customer portfolio. The assigned customer portfolio includes new customers currently not purchasing from DSM and expansion of sales to existing customers.


Responsible for managing assigned customer accounts. Define and implement individual Performance Solutions and Essential product plans. Collaborate closely with Head of Sales, Performance solutions and General manager in development of new Performance Solutions and Essential products business opportunities at customers.


At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.


Your key responsibilities

• Establish strong customer relationships, while developing commercial opportunities and value propositions.
• Develop and maintain account plans for assigned customers. Maintaining account plans and opportunity development through CRM.
• Setting sales forecasts and budget for Performance Solutions customer portfolio.
• Commercial Management and responsibility for customer quotations, pricing, and submission of tenders, where required.
• For accounts where required, coordinate premix formulation changes, , development and customer formulations acceptance and approval. Responsible for filing of formulation and technical information/reports in accordance with existing quality system requirements.
• Co-operation and liaison with other DSM stakeholders, e.g.: Logistics, Customer Service, Credit Management to ensure prompt and optimal service to customers (processing of orders, deliveries, debt collections).

We bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our customers is the key to achieving great things.

You bring

• Bachelor’s degree in Animal Nutrition or Science or related field.
• Minimum 5 years’ experience in the Australian animal stockfeed, animal production, feed additive or premix industry in Oceania, preferably in a technical or marketing role. Sound technical and practical understanding of animal nutrition and feed formulation across various species.
• Strong attention to detail and problem-solving skills along with marketing skills to require to form strong customer relationships.
• A self-driven individual that is goal-focused, whilst able to collaborate in a team and enjoys face-to-face customer interaction. Intermediate to advanced experience with Microsoft Suite Products.
• A confident approach to meeting regulations and reporting problems. Good team working skills.
• Familiarity with ISO, HACCP, GMP+ or FAMI-QS quality systems. SAP experience preferred.

Equal opportunities commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.


dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.


About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.


Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.