Please note that Forensic Science Queensland has recently been through a Machinery of Government change, and as of 1 July 2024, was administratively assigned to the Department of Justice and Attorney-General (DJAG).
The role
Reporting to the Coordinator, you will operate as a liaison between scientists and key clients in the delivery of scientific services. You will be responsible for maintaining accurate records of communication with scientists and clients.

Key responsibilities include:

• Ensure work practices align with the Department of Justice and Attorney-General records management policy, standards and procedures.
• Liaise with scientists and key clients in the delivery of scientific services in relation to priorities, timeframes, outcomes of scientific analysis and client requirements.
• Provide a high standard of client service and support to internal and external clients to ensure expectations are met in the delivery of scientific services via phone and email.
• Operate a range of computer software (word processing, databases e.g. Forensic Register, AUSLAB, QWIC QHEPS and spreadsheets) with a high level of accuracy to ensure integrity of information, records and reporting is maintained.
• Maintain confidentiality of all information in accordance with legal requirements and the Queensland Public Service Code of Conduct.
• Ensure NATA/ISO accreditation/certification requirements are maintained including performing quality control procedures and assisting in the preparation of procedure manuals.

The successful person

You will have demonstrated:

• Extensive experience and ability to deliver high quality services to internal and external clients from diverse backgrounds with differing needs and competing requirements.
• Well-developed ability to build and maintain appropriate relationships with team members, clients and stakeholders.
• High-level ability to identify and resolve issues impacting on day-to-day operations.
• Ability to work independently and as a team member to achieve organisational goals.
• Ability to effectively use or learn to use a range of computer software.
• Courteous and accurate information given and taken. Transferring of calls effectively.

About us
Located at Coopers Plains in Brisbane, Forensic Science Queensland (FSQ) operates specialised Forensic Biology and Forensic Chemistry functions that support the criminal justice and coronial systems in Queensland.
The Liaison Unit is an administration team inputting data and liaising with clients to ensure correct information is captured for existing cases and cases within the Judicial system.
Our work at FSQ involves exposure to material related to deaths and criminal offences that may be confronting, due to its graphic and personal nature. Sensitive and professional management of exhibits and information is a critical requirement of this role. The successful candidate will have personal qualities that include well developed resilience, tact and effective strategies for managing themselves and their ability to support colleagues in situations that may be distressing and stressful.This work is licensed under a Creative Commons Attribution 3.0 Australia License.