Australia Job Openings
Virgin Active
APAC Applications Support Analyst
FULL TIME
September 20, 2024
- Gain exposure to a global and iconic brand
- Boutique office located in beautiful Barangaroo, with flexibility to work between the office and home
- Free gym membership for you and your buddy, discounted PT + more benefits
Who we are:
There's never been a better time to join Virgin Active! We have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.
We are part of the Virgin group of companies worldwide and launched our Australian business in 2008 with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and Melbourne.
Your gig:
Reporting to APAC IT Infrastructure & Service Manager:
- You'll support Virgin Active clubs in Australia, Singapore and Thailand with first level technical support for end users experiencing application-related issues.
- You'll collaborate with cross functional teams, including developers, system administrators and business stakeholders to diagnose and resolve complex technical problems.
- You'll monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service.
- You'll manage and prioritise support requests through a ticketing system, ensuring accurate documentation and timely resolution.
- You'll assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance.
- You'll contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes.
- You'll collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management.
- You'll participate in on-call rotations to provide after-hours support when necessary.
- You have 1+ years of relevant service support experience and (ideally) a relevant IT qual.
- You have aligned experience. You have strong technical knowledge of software applications, web applications (.net), operating systems, ticketing systems and database systems. You have experience with Microsoft SQL Server and are familiar with scripting languages. A+ for you.
- You are people-focused. You're warm, honest and genuine. You get a kick out of helping others and solving system issues to create seamless IT experiences for people. Going over and above to deliver impeccable customer service makes you feel warm and fuzzy inside.
- You are self-assured. You listen intently. You write well. You can explain just about anything to anyone and you're comfortable communicating at all levels. You're authentic when you express yourself. People trust you.
- You are driven. You're perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don't get flustered easily. You're comfortable managing your time and can be counted on to prioritise issues and manage multiple problems at once.
- You have a can-do approach. You think on your feet. You're cool with ambiguity and you roll with the punches when things change. You're motivated to find solutions. You easily move between competing priorities on the go.
- A brand built on a human touch with a playful side
- A culture that's all about inspiring people to live an active life
- A free membership for you (and your buddy) to workout at our clubs
- Discounted personal training
- Special deals with our retail and service partners
- Work/life balance with flexible options
- Paid parental leave to spend time with your new little human
- Regular personal and professional development
- Confidential 24-hour support via our employee assistance program
- We like to be normal, not formal
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