We are a modern Australian law firm with a leading reputation. We focus on exceptional service, operational excellence and being at the forefront of employee experience. We work closely with Australian and international businesses, organisations and governments.
About the role
We have an exciting opportunity for an Application Specialist to join our Information Technology Team!
This role is responsible for the technical ownership of a large suite of applications, including enterprise applications run firm-wide through to niche applications that service specific parts of the firm. It will provide excellent experience collaborating with different areas of the business, and assist the internal team to continually build on and improve existing processes and technology.
Your key duties will include:

• Providing application support, including maintenance, and ensuring stability, performance, reliability and security as required with a focus on continual improvement
• Build relationships with key stakeholders – internal and external
• Standardise and streamline support processes across applications
• Creating and maintaining adequate documentation across applications
• Participation in initiatives and projects, working as technical lead/SME to implement ‘fit for purpose’ solutions

About you
To be successful in this role, you will have the following technical experience:

• Enterprise Document Management System (DMS) support experience
• Web server and application support experience, such as IIS
• Active Directory and Microsoft environment experience
• Knowledge and experience implementing enterprise-grade solutions
• Ability to build relationships with and manage vendors effectively including managing support arrangements and SLA’s
• Experience working with the Microsoft Power Platform (i.e. Power BI, Power Apps, Power Automate, Dynamics)

We are looking for the following power skills:

• Strong problem solving / troubleshooting skills
• Strong communication skills
• Strong attention to detail
• Ability to read logs and events
• A ‘can do’ attitude with a drive to succeed
• Open-minded, empathetic and resilient
• Learning agility and a growth mindset
• Ability to build relationships with key resources – internal stakeholders and vendors

The following would be advantageous, but are not a prerequisite:

• i Manage DMS experience
• Finance system support experience
• CRM support experience
• Dynamics365 support experience
• SQL database administration experience
• Knowledge and experience working in Azure environments

Why join Maddocks?
Maddocks is simply a great place to do great work. We foster a culture of collaboration, learning and engagement where you will experience:
A diverse and inclusive workplace: We have been named an employer of Choice for Gender Equality by the Workforce Gender Equality Agency (WGEA) every year since 2004 along with being named a Bronze Employer at the Australian Workplace Equality Index's 2022 LGBTQ Inclusion Awards. We promote diversity internally through our Maddocks Women, Maddocks CALD and Maddocks Pride groups.
Career Development: Learn and develop through structured learning and development programs at each stage of your career and study support programs.
Community involvement: give back to the communities in which we operate through our thriving pro bono and grants programs and staff volunteering initiatives.
Work flexibly: work in a hybrid way with part of your week in the office and support to set up your home office.
Wellbeing & Benefits: access to up to 20 weeks paid parental leave, discounted gym memberships & health insurance, salary continuance insurance, Employee Assistance Program and parents and carers wellbeing programs.
Our people are our greatest advocates and we believe this is a result of our inclusive culture and focus on complex and interesting work.
To be eligible for this role you must be legally permitted to work in Australia. Please note that unsolicited applications from agencies will not be considered at this time.
Ready for your next career move? Make your Move to Maddocks