Australia Job Openings

Pan Pacific Hotels Group

Assistant Chief Concierge

Perth

FULL TIME

October 11, 2024


Australia
Pan Pacific Perth
Rooms
Job Grade
Full Time
At Pan Pacific Perth, we empower our associates to grow and develop their skills. We offer a diverse, inclusive environment and various career opportunities. Our strategy focuses on creating a safe workplace aligned with our core values, recognising that our team's talent is key to our success.
The Role
Reporting to the Director of Rooms, in this role you will:

  • Handle guest inquiries and concerns promptly, ensuring resolution before departure, and follow up on unresolved issues.
  • Maintain a strong presence in the hotel lobby, assisting during peak periods and implementing meet-and-greet procedures for VIPs.
  • Ensure teams, particularly Concierge, provide exceptional service that exceeds customer expectations, while keeping daily reports and logs updated.
  • Adhere to hotel policies and safety procedures, prioritising the safety and well-being of staff and guests, with a focus on delivering exceptional customer service.
Talent Profile
About You
  • Strong problem-solving skills with exceptional attention to detail.
  • Effective time management and ability to work well under pressure.
  • Positive team player with leadership and mentoring abilities.
  • Skilled in fostering a collaborative and supportive work environment.
  • Current Western Australia Driver’s License – C Class (manual and automatic)
Benefits
  • Discounted on-site parking
  • Complimentary meal whilst on shift
  • 50% discounted food and beverages across all Oceania properties
  • Discounted accommodation across worldwide Pan Pacific Hotels Group properties
About our process
At Pan Pacific Perth, we are committed to hiring individuals who not only align with our core values but also meet the specific requirements of each role. Only candidates selected based on their skills and suitability for the role will be shortlisted for an interview.
As part of our recruitment process, various checks may be conducted to ensure applicants' fit, including medical assessments, due diligence checks, right to work verification, and reference checks.
Supporting a Diverse Workforce
Pan Pacific Perth is an equal opportunity employer dedicated to creating a diverse and inclusive workplace. We ensure that all employment decisions are based on merit and qualifications, without regard to race, gender, age, disability or other characteristics.
How to Apply
If you are passionate about driving a strong culture of success, and are seeking to develop your career within a rapidly growing international Hotel brand, then
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