Req ID: 76135
Department: Small to Medium Enterprise Banking WA/SA/NT
Division: Australia Commercial
Location: Mount Barker
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time
Role Location: Flexible at Mount Barker or Mount Gambier
Work Hours: 40 hours/week

What will your day look like?

As an Assistant Manager, you will have the opportunity to:

• Support our Relationship Managers in making banking easier for customers, providing customer solutions, and insights,
• Conduct financial analysis and develop and implement appropriate customer strategies,
• Establish and maintain a professional profile in the market and maintain an understanding of the customer’s industry and associated markets,
• Work collaboratively with other internal work functions and stakeholders, and
• Demonstrate living the ANZ Values with customers and colleagues.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Maintaining a well-managed portfolio compliant with all relevant policies and procedures

Maintaining control of workflows across all compliance and customer fulfilment process

Acting in the best interest of the customer and apply a customer-centric approach

Proactively developing and maintaining a detailed understanding of customer business and financial needs

Providing solution towards account maintenance and simple customer requests

Supporting the Relationship Manager with management of a portfolio of SME customers

Collaborating with Product Partners and other stakeholders to fulfil customers’ needs

Engaging specialist teams when required

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 76135.

Job Posting End Date

03/10/2024 , 11.59pm, (Melbourne Australia)