Australia Job Openings
Telstra
Belong Learning Specialist (Fixed Term)
FULL TIME
October 18, 2024
- Conduct research to understand the problem, opportunity or challenge
- Consult with stakeholders to understand the change and/or business outcomes needed.
- Conduct learning needs analysis and identify impacted audiences and existing learning solutions.
- Define the learning outcomes and instructional approach (aligned to design standards and learning strategy).
- Design, curate, develop, deploy and maintain multimodal learning solutions including facilitated learning, digital learning, assessments, curriculums and catalogues.
- Collaborate with Workforce Management, Facilitators and Customer Service Leaders on learning deployment and ensure learning initiatives can be efficiently deployed to the target audience.
- Identify impacts to existing training content, curriculums and pathways and make updates.
- Analyse business and learning data to iteratively improve learning experiences and impact.
- Define milestones, key dates and manage risks and assumptions to deliver on your work.
- Actively model continuous learning by maintaining and building your knowledge of the Belong business, people and customers, ways of working, learning experience design, AI and your role-modelling of Belong’s “one team” culture.
- Facilitate short learning sessions to our Trainers and Customer Service Leaders when/if needed.
- Work in an Agile team adopting Agile practices, tools and mindset with a focus on continuously improving our ways of working together.
- Articulate 360 (Storyline and Rise)
- Adobe Captivate
- Microsoft 365
- Share Point
- Jira and Confluence
- Learning Needs Analysis and Learning Instructional Design.
- Expertise in UX design, instructional design, adult learning principles, and multimedia development.
- Proficient in design thinking methodologies, user research, and data analysis.
- Strong skills in stakeholder management, communication, collaboration.
- Human Centered Design (HCD) skills and facilitation of design workshops.
- Knowledge or willing to learn about emerging technologies like AI and adaptive learning.
- Defining and managing critical paths to achieve your learning solutions and the resources required to deliver.
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