Australia Job Openings

Telstra

Belong Learning Specialist (Fixed Term)

FULL TIME

October 25, 2024

Employment Type

Fixed Term (Fixed Term)

Closing Date

8 Nov 2024 11:59pm

Job Title

Belong Learning Specialist (Fixed Term)
Job Summary

Job Description

As a Belong Learning Specialist you’ll design, develop and deploy learning solutions to ensure our customer service teams have the capability needed to provide great customer experiences and take the next step in their careers. This includes induction training for new starters, learning experiences that equip our existing customer service teams with the skills needed for product and organisational change and moving to more complex roles.

About the job
You’ll be part of the Belong Channel Operations team who are responsible for optimising our customer service teams’ experience whilst delivering transformation and change. Your peers will be other learning specialists, communications and Reward and Recognition specialists, process and knowledge specialists and delivery specialists. Your learning solutions will fit seamlessly with other Channel Operations team solutions (such as communications, knowledge, embedding, leader-led activities, etc) to deliver holistic people focused experiences that achieve business, customer and people outcomes.

This will be a fixed term role through to 30 June 2025.
In the role you will:

Conduct research to understand the problem, opportunity or challenge
Consult with stakeholders to understand the change and/or business outcomes needed.
Conduct learning needs analysis and identify impacted audiences and existing learning solutions.
Define the learning outcomes and instructional approach (aligned to design standards and learning strategy).
Design, curate, develop, deploy and maintain multimodal learning solutions including facilitated learning, digital learning, assessments, curriculums and catalogues.
Collaborate with Workforce Management, Facilitators and Customer Service Leaders on learning deployment and ensure learning initiatives can be efficiently deployed to the target audience.
Identify impacts to existing training content, curriculums and pathways and make updates.

Analyse business and learning data to iteratively improve learning experiences and impact.
Define milestones, key dates and manage risks and assumptions to deliver on your work.
Actively model continuous learning by maintaining and building your knowledge of the Belong business, people and customers, ways of working, learning experience design, AI and your role-modelling of Belong’s “one team” culture.
Facilitate short learning sessions to our Trainers and Customer Service Leaders when/if needed.
Work in an Agile team adopting Agile practices, tools and mindset with a focus on continuously improving our ways of working together.

About you
You are a passionate learning professional with creative flair who has hands on experience designing and developing learning for customer service teams. You can design, develop and deploy accessible multi-modal learning solutions that are engaging and deliver results. You have excellent organisational and stakeholder management skills, have a keen eye for detail and are a team player.

Skills and experience
Experience:
2+ years of experience in the design and build of multimodal learning experiences including facilitated learning, e Learning, leader-led learning and curriculum development.

Systems and Tools:

Articulate 360 (Storyline and Rise)
Adobe Captivate
Microsoft 365
Share Point
Jira and Confluence

Skills:

Learning Needs Analysis and Learning Instructional Design.
Expertise in UX design, instructional design, adult learning principles, and multimedia development.
Proficient in design thinking methodologies, user research, and data analysis.
Strong skills in stakeholder management, communication, collaboration.
Human Centered Design (HCD) skills and facilitation of design workshops.
Knowledge or willing to learn about emerging technologies like AI and adaptive learning.
Defining and managing critical paths to achieve your learning solutions and the resources required to deliver.

We’re flexible
We’re all about flexibility and choice at work. Will you choose to work from home, in our office workspace, or on the go? Somewhere regional or the city? We want you to work where, when, and how you're most engaged, safe, and productive – wherever in Australia that may be.

About Belong
Belong's purpose is to help more Aussies participate in the digital world.
Our lives are pretty online these days, and most people just want a simple, affordable way to get connected. So, we put the good stuff first (hello, unlimited home internet and mobile data banking). We don’t tie you down (seeya later, lock-in contracts). And we’re only a call, chat or email away if you need us.
Backed by Telstra

You might not have heard of Belong, but you probably know our mum and dad. Telstra started Belong in 2013. The plan was to start a company that could offer the usual telco things at a lower price. That meant no stores or new phone deals, but the same great security and coverage – using parts of the Telstra mobile network.

Culture and behaviours
Our ambition is a “one team” culture where achievement and outcomes are measured through the eyes of our Customers – a culture where we put the Customer at the centre of every decision.

We want our people to represent the customers we serve and encourage anyone with diverse experiences and unique perspectives to apply.

Get to know what life at Belong is like and what we value .

We acknowledge the truth: that Australia contains hundreds of nations, spanning 65,000 years, and we live and work on land unceded by Aboriginal and Torres Strait Islander peoples. We pay our respects to their Elders past and present.

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