Australia Job Openings

NAB - National Australia Bank

Customer Advisor

FULL TIME & PART TIME

September 20, 2024

Work type: Permanent Part time
Region: QLD- Brisbane North & Sunshine Coast

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.
The role:
As a Customer Advisor, you will be an important pillar in the community of Buddina! Supporting our Kawana Shoppingworld branch, you will be the face of NAB and first point of contact for our customers. In this role you will become the jack of all trades! Whether it’s to open an account or credit card, referring locals to a home lender or even investigating potential scams and fraud, every action you take will lead to a positive one as you drive and protect our customer outcomes.

You will become part of their financial journey from start to finish as you develop and grow into a banking professional, the Customer Advisor role is the perfect opportunity to kick start your career. To learn more about this CHALLENGING yet EXCITING role, please continue reading below!

Please note this role is 5 days per week with the working hours below:

Monday - Thursday 9:15AM - 4:15PM
Friday 9:15AM - 5:15PM

What will your day look like?

Identifying customer needs by finding NAB’s most suitable products and services that best matches their needs and ensuring they receive a seamless, consistent and customised customer service experience every step of the way.
Assisting our customers with account opening, unsecured Lending and banking transactions and being responsible for ensuring all customer details are accurate and up-to-date
Driving changes for our customers to help make their banking simple, easy and secure by demonstrating our Smarter Banking options (self-service and digital)
Undertaking ongoing training and development to enhance your career development

What you will bring:

A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
A keen eye for detail that ensures transactions are completed efficiently and accurately
An appreciation for inclusion and the diversity of our customers
A willingness to learn and adapt in a complex and challenging environment

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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