Apply for Customer, Design & Innovation Manager Role at Compass Group Australia

Australia Job Openings

Compass Group Australia

Customer, Design & Innovation Manager

Melbourne

FULL TIME

September 18, 2024

From the stadium to the head table, Levy leverages unbridled creativity,custom strategies, impeccable service, and true love for great food to create unforgettable experiences. From designing tasty menus to trying out the latest tech, we have tactics that help to deliver once-in-a-lifetime experiences.
As the Customer, Design & Innovation Manager, you will play a pivotal role of our new partnership with Melbourne & Olympic Parks (M&OP). You will shape our customer experiences, and drive innovation across Melbourne Park. If you’re a visionary leader with a passion for digital transformation and culinary creativity, this is an exciting opportunity to make a meaningful impact and drive the future of our stadium’s hospitality offerings.
Leveraging Levy Australia’s cutting-edge, guest-centric approach you will be tasked with delivering legendary experiences for the up to three million guests to hundreds of events the park welcomes each year, including the world’s biggest tennis tournament, the Australian Open. Fast paced, and no two days the same, you will be responsible for:

Redefine hospitality, making our stadium a trendsetting epicentre
Identify both local and international food and drink trends, suppliers, talents and brands that align with the year-round requirements of the precinct
Oversee food and beverage brand positioning, messaging, and identity, ensuring consistency across all consumer touchpoints
Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to expectations- on time and within budget
Collaborating a creative team to amplify guest satisfaction and drive growth
Revolutionise stadium dining with tech-savvy, immersive experiences
Fuse cutting-edge tech, design, and innovation for a sensory overhaul

Not only an exciting role, this presents a once in a lifetime opportunity to experience and contribute to the launch of Levy’s first partnership in Australia. Already delivering legendary experiences at iconic events and destinations overseas, including Wimbledon, The US Open and Dodger Stadium, our partnership with M&OP will extend our exposure to the biggest and best and usher in a revolutionary change to the Australian hospitality scene.
The Position:

Craft and execute a tech-driven catering strategy for streamlined customer interaction and efficient food delivery
Spearhead customer-focused food design and innovation to create exceptional dining experiences, exceeding stadium expectations
Establish and maintain relationships with MOP Clients / business partners / third party and vendors
Stay ahead of industry trends, incorporating new ideas and technologies to enhance menus, partnerships, and guest experiences
Drive measurable results and ROI through digital plans, continuously improving guest satisfaction, loyalty, and revenue based on feedback

The Person:

Expertise in culinary design and innovation, collaborating with teams to create dining experiences that exceed customer expectations and reflect brand identity
Strong background in cross-functional collaboration, working closely with hospitality, catering, and tech teams for innovation, optimized workflows, and exceptional service
Strong financial and analytical skills in ensuring projects stay on budget & on target for delivery
Proven track record in developing digital strategies, especially in hospitality or food service, leveraging emerging tech for enhanced engagement and streamlined operations
Strong Stadia Hospitality knowledge of events, preferred
In-depth knowledge of industry trends, culinary innovations, and digital advancements. Evaluate potential impacts and identify opportunities for growth

The Benefits:

Opportunities for professional development and growth
A vibrant and dynamic work environment within the exciting world of sports
12 weeks paid parental leave for primary carers
Multiple salary packaging options to help your dollar go further

We regret to inform you that this job opportunity is no longer available as it has expired

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