Australia Job Openings

ARL Collect

Customer Relationship Officer

Echuca

FULL TIME & PART TIME

August 19, 2024

Job description
At ARL , we are passionate about developing talent. You will be actively involved in applying your skills to help develop the business and our clients in a meaningful way. The business is expanding rapidly providing opportunities for growth and career progression pathways.
Role Overview:
This is an ideal role for someone with customer service experience. However, we are willing to train anyone wanting to develop their career with us.
Our Customer Relationship officers are at the forefront for providing support to our customers.
The role reports directly to Team Leader.
Responsibilities

Conducting outbound and inbound calls
Liaising with customers in negotiating and organizing payment arrangements
Successfully identifying vulnerable customers and those experiencing financial hardship
Tracking assigned client debt portfolio
Actioning correspondence via Omni channel communication solution
Ensuring compliance with client and company policy and procedures
Creating detailed and accurate action notes
Handling questions or complaints in a professional manner and in line with our company values.

Skills and experience

Customer service skills
Attention to detail
Confidence and empathy to have difficult conversations with clients with ease
Ability to multitask and manage multiple priorities
Excellent communication skills
Ability to empathise with customers and understand individual situations

Perks and Benefits

Full on the job training
Supportive team environment
Ongoing learning and development opportunities
Career progression pathways
Wellness days
Flexible working hours
Competitive commissions and bonuses

Please note: You will be required to undergo police check as part of the recruitment process.
Job Types: Full-time, Part-time, Permanent
Pay: $29.00 per hour
Expected hours: 15 – 38 per week
Benefits:

Free food
Referral program

Schedule:

Day shift
Monday to Friday
No weekends

Supplementary Pay:

Performance bonus

Work Authorisation:

Australia (Required)

Work Location: In person

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