Job description
At ARL , we are passionate about developing talent. You will be actively involved in applying your skills to help develop the business and our clients in a meaningful way. The business is expanding rapidly providing opportunities for growth and career progression pathways.
Role Overview:
This is an ideal role for someone with customer service experience. However, we are willing to train anyone wanting to develop their career with us.
Our Customer Relationship officers are at the forefront for providing support to our customers.
The role reports directly to Team Leader.
Responsibilities

• Conducting outbound and inbound calls
• Liaising with customers in negotiating and organizing payment arrangements
• Successfully identifying vulnerable customers and those experiencing financial hardship
• Tracking assigned client debt portfolio
• Actioning correspondence via Omni channel communication solution
• Ensuring compliance with client and company policy and procedures
• Creating detailed and accurate action notes
• Handling questions or complaints in a professional manner and in line with our company values.

Skills and experience

• Customer service skills
• Attention to detail
• Confidence and empathy to have difficult conversations with clients with ease
• Ability to multitask and manage multiple priorities
• Excellent communication skills
• Ability to empathise with customers and understand individual situations

Perks and Benefits

• Full on the job training
• Supportive team environment
• Ongoing learning and development opportunities
• Career progression pathways
• Wellness days
• Flexible working hours
• Competitive commissions and bonuses

Please note: You will be required to undergo police check as part of the recruitment process.
Job Types: Full-time, Part-time, Permanent
Pay: $29.00 per hour
Expected hours: 15 – 38 per week
Benefits:

• Free food
• Referral program

Schedule:

• Day shift
• Monday to Friday
• No weekends

Supplementary Pay:

• Performance bonus

Work Authorisation:

• Australia (Required)

Work Location: In person