Australia Job Openings
Frizelle Sunshine Automotive
Customer Service Advisor
Robina
September 20, 2024
- Monday - Friday - No weekend work
- Are you a customer service superstar!
- Guaranteed weekly base earnings plus healthy commissions and a car on offer
As a Service Advisor, you'll play a pivotal role in ensuring our guests receive unparalleled customer service and resolution to their vehicle needs.
Key Responsibilities:
- Delivering exceptional customer service to our clients in person, starting with a strong and welcoming greeting. Consistently creating positive first impressions and fulfilling promises is essential for our service advisor role every day.
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Offering accurate estimates for customers requiring additional work or repairs
- Being a champion of objections – There is always a positive outcome!
- Ongoing training and development. If you have the desire to grow we will get you there
- Maintaining a high level of customer service so that our Customer Service benchmarks are met and surpassed at all times.
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate or customer facing roles highly desired
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally – Appearance is everything!
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required – Overcome objections
- A person who enjoys creating memorable customer experiences
- Someone who can work autonomously but thrives when part of a team. Culture is important to us
- Eagerness to learn and grow, while being humble when mistakes are made
- Someone who loves a challenge and has a strong focus in customer experiences
- Option of a drive car (FBT applicable)
- Attractive remuneration package with monthly commissions/bonuses
- Great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets
- Employee Assistance Program (EAP)
- Quarterly and annual awards and recognition for high achievers
- Genuine career progression opportunities with a company committed to promoting and developing our team
- Enjoy a supportive environment where everyone is passionate about their work and values a positive atmosphere
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