Australia Job Openings
Assetlink
Customer Service Member
North Ryde
PART TIME
September 22, 2024
About Assetlink
From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.
The Role
The Part Time Customer Service Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.
The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.
We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.
This role is based at Macquarie Shopping Centre and the roster is Saturday 10:00 - 17:30 and Sunday 10:00 - 18:00
This position is paid in accordance with the General Retail Industry Award 2020, Grade 4
Role Requirements:
Assetlink’s Diversity Commitment
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’
From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.
The Role
The Part Time Customer Service Team Member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.
The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.
We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.
This role is based at Macquarie Shopping Centre and the roster is Saturday 10:00 - 17:30 and Sunday 10:00 - 18:00
This position is paid in accordance with the General Retail Industry Award 2020, Grade 4
Role Requirements:
- Impeccable presentation and grooming
- 5-star customer service skills
- Have a positive and enthusiastic personality
- The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
- Delivering outcomes of the highest quality
- Excellent verbal and written communication skills
- Willingness to learn and proactive in own learning.
- Ability to create lasting impressions and meaningful relationships
- An ability to work both independently and as part of a team
- Adequate flexibility and availability to work across a 7-day week, including Public Holidays
- Full NSW Drivers Licence is essential as Valet parking is a part of the role
- Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
- Good knowledge of and a commitment to safe working practices
- Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
- Must have valid work rights in Australia
- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
- Free uniform
Assetlink’s Diversity Commitment
Assetlink is committed to maintaining, growing and supporting our diverse and inclusive culture, by seeking and promoting diversity within each of our work sites. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities, women, and other diversity groups. Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.’
New Job Alerts
Yankees Restaurant & Bar
Experienced Bartender
Melbourne
FULL TIME & PART TIME
November 10, 2024
View Job Description
Australian Government
APS 6 - Technical Specialist - Technical Professional
Adelaide
PART TIME
November 10, 2024
View Job DescriptionLIA Painting Services
Painting
FULL TIME & PART TIME & CONTRACT
November 10, 2024
View Job Description
Looking for similar job?
Drakes Supermarkets
Casual Customer Service Cashier
Victor Harbour
CONTRACT
August 27, 2024
View Job Description
Probe CX
Customer Care Consultants - Work from Home
Wollongong
PART TIME
August 15, 2024
View Job Description
Railbookers Group
Customer Support Specialist-Australia
FULL TIME
August 20, 2024
View Job Description
See What’s New: Assetlink Job Opportunities
Assetlink
Project Manager - Workforce Management Implementation
Gladesville
FULL TIME
November 8, 2024
View Job Description
New Job Alerts
Yankees Restaurant & Bar
Experienced Bartender
Melbourne
FULL TIME & PART TIME
November 10, 2024
View Job Description
Australian Government
APS 6 - Technical Specialist - Technical Professional
Adelaide
PART TIME
November 10, 2024
View Job DescriptionLIA Painting Services
Painting
FULL TIME & PART TIME & CONTRACT
November 10, 2024
View Job Description