Australia Job Openings

Serco

Detention Service Officer-Immigration Detention Services

Villawood

FULL TIME

August 28, 2024

Serco is a place where you can grow.
Our services include the management of detention centres, transporting and escorting people locally, domestically, and internationally, and the provision of support services for people while their immigration status is being resolved with government immigration departments.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
  • Working only 165 days a year on our current rosters
  • 7 roster days off the row in every 4 weeks
  • Hourly Rate $30.88 (1st 3 months), moving to $33.63 and $36.27 (at 24 months)
  • Overtime available with potential to earn up to $100K pa
  • 5 weeks annual leave
  • Paid on the job training.
  • Uniforms provided.
  • Subsidised meals available at a cost of $4.00 per meal
  • Free and securing parking
  • Share2Care 12 weeks of paid parental leave to eligible employees
  • Access to 24/7 Safety, Medical and Mental Health Care via the Sonder (including family members)
  • Generous Employee Referral Program
  • Flexible salary packaging available.
Make an impact at Serco
As a Detainee Service Officer, you will maintain security and good order within detention facilities, ensuring the safety and well-being of staff and detainees. You will supervise activities, manage conflicts, and will work closely with a dedicated team of professionals, documenting incidents, and all supportive interactions with detainees. We are seeking permanent employees offering the opportunity to make a meaningful impact.
As a Detainee Service Officer, you’ll make a positive impact by:
  • Actively interacting and listening to detainees, and promptly informing management of any abuse, impropriety, health, or general concerns.
  • Regularly rotating between posts and cross-deploying throughout the Centre as required, maintaining the smooth running of assigned areas to ensure staff and detainee safety, security, and well-being.
  • Screening people, property, and vehicles, monitoring CCTV systems and alarms, and responding appropriately to emergency situations.
  • Producing logs, reports, individual management plans, regular and trigger case note reviews in line with the Case Management framework to ensure accurate and thorough documentation.
  • Performing accurate security & welfare checks, headcounts, and searches, and complying with all reasonable and lawful instructions.
Serco is a place for you
If you've got the capacity, integrity, and drive to make a difference, you're our ideal candidate.
  • No experience? No worries. We’ll train you from day 1, ensuring you're supported for the journey ahead.
To be successful in this role you’ll have:
  • The ability to effectively and positively interact with detainees, colleagues, and supervisors, both verbally and in writing.
  • Computer literacy skills.
  • The personal awareness and capacity to handle high-stress situations calmly and maintain professionalism under pressure.
  • Skills to de-escalate conflicts and manage challenging behaviour constructively.
  • Keen observation skills to monitor detainee activities and identify potential security risks.
  • The ability to work effectively as part of a dedicated team, supporting colleagues and contributing to a cohesive work environment.
  • The ability to think quickly and develop practical solutions to complex situations.
As a fast-growing and successful global company, Serco’s services span across the areas of justice, immigration, defence, space, customer services, health, and urban mobility.
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.
Please note:
  • This position carries honesty, trust, and responsibility. To support this, a comprehensive probity assessment, including a Federal Police Check, is a key part of the selection process for this role.
  • Our team members in this role must be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our team. Please take this requirement into account when applying.
If you would like to find out more before applying, please feel free to call Linda D’Souza on +61 2 9425 0218 or email linda.d'souza@serco-ap.com, we would love to hear from you.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.
New Job Alerts
Yankees Restaurant & Bar

Experienced Bartender

Melbourne

FULL TIME & PART TIME

November 10, 2024

View Job Description
Australian Government

APS 6 - Technical Specialist - Technical Professional

Adelaide

PART TIME

November 10, 2024

View Job Description
LIA Painting Services

Painting

FULL TIME & PART TIME & CONTRACT

November 10, 2024

View Job Description
Australian Government

APS 5 - Imagery Specialist

November 10, 2024

View Job Description
Domino's

Junior In-Store Team Member

Mascot

CONTRACT

November 10, 2024

View Job Description
Looking for similar job?
Queensland Health

Registered Nurse - Prison and Youth Detention Health Services

West Ipswich

CONTRACT

October 25, 2024

View Job Description
Drakes Supermarkets

Casual Customer Service Cashier

Victor Harbour

CONTRACT

August 27, 2024

View Job Description
Serco

Detention Service Officer

FULL TIME

September 9, 2024

View Job Description
Bunnings

Customer Service Team Member

Sunbury

August 27, 2024

View Job Description
Swissport AU

Passenger Service Agents

August 25, 2024

View Job Description
Bean Sisters Cafe

Customer Service Assistant

FULL TIME

August 12, 2024

View Job Description
See What’s New: Serco Job Opportunities
Serco

Administration Support Officer

Wooroloo

FULL TIME

November 4, 2024

View Job Description
Serco

Customer Contact Officer Police Assistance Line (Full Time)

Ballarat

FULL TIME

November 1, 2024

View Job Description
Serco

Trades Instructor

Wooroloo

FULL TIME

October 25, 2024

View Job Description
Serco

Health Clerk

Bandiana

FULL TIME & PART TIME

October 25, 2024

View Job Description
Serco

Clinical Recruitment & Credentialing Officer

Melbourne

FULL TIME

October 18, 2024

View Job Description
View More Jobs by Serco
New Job Alerts
Yankees Restaurant & Bar

Experienced Bartender

Melbourne

FULL TIME & PART TIME

November 10, 2024

View Job Description
Australian Government

APS 6 - Technical Specialist - Technical Professional

Adelaide

PART TIME

November 10, 2024

View Job Description
LIA Painting Services

Painting

FULL TIME & PART TIME & CONTRACT

November 10, 2024

View Job Description
Australian Government

APS 5 - Imagery Specialist

November 10, 2024

View Job Description
Domino's

Junior In-Store Team Member

Mascot

CONTRACT

November 10, 2024

View Job Description