• Please note that successful candidates will be on a rotating roster from Monday to Friday between 8:00 am to 7:00 pm (Adelaide time), and must have flexibility to work on Saturdays when required.

• Deliver excellence in customer contact to ensure positive customer outcomes are achieved through sales and service.
• Follow processes and apply customer sales & service techniques to achieve sales, service, and quality targets.
• Manage a portfolio of Inbound and Outbound sales call & correspondence within set SLA's and following company standards, to achieve financial targets.
• Ensure new business and sales initiatives are understood and delivered to customers.
• Actively contribute to process and service improvement initiatives to improve efficiency and profit improvements.

• Experience in a general insurance organisation or a customer service focussed role.
• Ability to build effective relationships internally and externally with customers and stakeholders.
• Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.

• Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being.
• Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.