Australia Job Openings
Allianz Australia
Expression of Interest - Dispute Resolution Specialist
Brighton
FULL TIME
October 26, 2024
- Resolve customer complaints in accordance with external dispute guidelines, policies and procedures, and related policy documents and, in line with RG271, the General Insurance Code of Practice, AFCA’s Rules, and the Insurance Contracts Act.
- Engaging with stakeholders across a multitude of areas of General Insurance, such as: Property, Motor, Commerical, and Farm.
- Communicate with customers in a professional and empathetic manner to understand their concerns and provide updates in line with agreed timeframes as part of the complaints resolution process.
- Collaborate with internal stakeholders, including Claims, Legal, Underwriting, Product, Risk and Compliance teams, to ensure complaints are handled in accordance with company policies and regulatory requirements.
- Develop and implement solutions to resolve customer complaints, including compensation, corrective actions, and process improvements.
- Monitor and meet key performance indicators related to complaint resolution, such as response times, resolution rates, and customer satisfaction scores.
- Identify appropriate external support services for customers experiencing vulnerability and prepare referrals where required.
- Extensive experience in external dispute resolution within the General Insurance industry (desirable)
- At least 12 months experience working with AFCA in General Insurance complaints.
- Indepth knowledge of the General Insurance industry in Property and/or Motor (mandatory)
- Proven experience in legal and/or litigation (3-5 years experience) (desirable)
- Proven resilience in having difficult conversations with stakeholders, and find suitable solutions for complex complaints.
- Ability to plan and prioritise effectively, work under pressure, and strong time management skills.
- Excellent time management to meet deadlines, essential to complying with Allianz’s regulatory requirements.
- Pay high attention to details by completing tasks with thoroughness and accuracy.
- Analytical skills and ability to review information and apply to detailed written responses to AFCA and participate in conciliations on behalf of Allianz.
- Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion in order to reach the best outcome.
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
Launceston, TAS, AU, 7250
Kingston, ACT, AU, 2604
Adelaide, SA, AU, 5000
Coomera, QLD, AU, 4209
Charlestown, NSW, AU, 2290
New Job Alerts
Eastern Health
Clinical Risk Manager Medication Safety & Senior Pharmacist QUM
Box Hill
FULL TIME
November 19, 2024
View Job Description
Eastern Health
Deputy Clinical Director Spectrum
Richmond
FULL TIME
November 19, 2024
View Job Description
Epworth Healthcare
Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing
Camberwell
CONTRACT
November 19, 2024
View Job Description
Beacon Lighting
Full Time Lighting Designer / Sales Associate
Claremont
FULL TIME
November 19, 2024
View Job Description
Just Better Care
Registered Nurse/Package Manager
Richmond
PART TIME & CONTRACT
November 19, 2024
View Job DescriptionIrises Support Services
Occupational Therapist
Essendon
FULL TIME & PART TIME
November 19, 2024
View Job Description
Looking for similar job?
Compass Group Australia
Expression of Interest : CBD Sydney East - Belleview Hill area
Sydney
FULL TIME
September 23, 2024
View Job Description
The Royal Australian College of General Practitioners (RACGP)
Expression of Interest for Registrar Medical Educators - Northern Territory
East Melbourne
PART TIME
September 23, 2024
View Job Description
Clough
Instrumentation and Control Engineer - Expressions of Interest for 2025 Graduate Program
Perth
FULL TIME
September 23, 2024
View Job Description
Orica
Trainee Warehouse Inventory Operator | Expressions of Interest
Helidon
FULL TIME
September 22, 2024
View Job Description
See What’s New: Allianz Australia Job Opportunities
Allianz Australia
Martech Manager, Salesforce Marketing Cloud Developer
Sydney
FULL TIME
November 10, 2024
View Job Description
Allianz Australia
Senior Manager Financial Assurance & Control
Sydney
FULL TIME
November 10, 2024
View Job Description
Allianz Australia
Injury Management Specialist
Melbourne
FULL TIME
November 10, 2024
View Job Description
Allianz Australia
Customer Service Specialist
Melbourne
FULL TIME
November 8, 2024
View Job DescriptionNew Job Alerts
Eastern Health
Clinical Risk Manager Medication Safety & Senior Pharmacist QUM
Box Hill
FULL TIME
November 19, 2024
View Job Description
Eastern Health
Deputy Clinical Director Spectrum
Richmond
FULL TIME
November 19, 2024
View Job Description
Epworth Healthcare
Senior Mental Health Intake Clinician - Psych / OT / SW / Mental Health Nursing
Camberwell
CONTRACT
November 19, 2024
View Job Description
Beacon Lighting
Full Time Lighting Designer / Sales Associate
Claremont
FULL TIME
November 19, 2024
View Job Description
Just Better Care
Registered Nurse/Package Manager
Richmond
PART TIME & CONTRACT
November 19, 2024
View Job DescriptionIrises Support Services
Occupational Therapist
Essendon
FULL TIME & PART TIME
November 19, 2024
View Job Description