Due to a promotion, we have an opportunity for an experienced Field Service Engineer to join our Diagnostics business and support customers with repair, installation and maintenance of all the BD Diagnostics instrumentation across VIC.

• Effect instrument installations, commissioning and customer training on instrument maintenance.
• Plan regular customer visits to deliver preventative maintenance on BD instruments; these include Laboratory Automation and Diagnostic family of instruments
• Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
• Maintain accurate service records through diligent and timely use of service reports and the customer database.
• Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities.
• Effect tight control of the service parts movements and usage allocated to your responsibility.
• Assess and report on product performance, faults etc and make recommendations for improvement.
• Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.
• Provide customers with quotations for instrument repairs.
• Discuss service requirements with customers and look for opportunities to sell service contracts.
• Adhere to the requirements of the Quality Management System as maintained by BD Australia.

• Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering (Mechatronics) is highly regarded.
• A minimum of five years’ experience in Diagnostic instrumentation service required. (Experience in laboratory automation a definite advantage)
• Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel.
• Component knowledge level of computer hardware and software familiarity and data management ability required.
• IT infrastructure, computer networking ability with proven experience mandatory
• Ability to perform Applications & Operating Systems configurations, updates and upgrades.

AUS Melbourne