Position Overview: We are seeking a dedicated and personable Front Office Receptionist to join our vibrant team. As the first point of contact for our guests, you will play a crucial role in delivering outstanding service and ensuring a welcoming atmosphere from arrival to departure.
Key Responsibilities:

• Guest Reception: Warmly greet and welcome all guests, providing a friendly and professional first impression.
• Check-In/Check-Out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Enquiry Management: Handle phone calls, emails, and in-person enquiries, providing comprehensive information about our facilities and services.
• Reservations: Assist with booking and reservation management, coordinating with other departments to ensure seamless service delivery.
• Guest Assistance: Address guest needs and requests promptly, liaising with the appropriate teams to enhance their stay.
• Administrative Tasks: Maintain a tidy and organized reception area, including administrative duties such as filing, billing and data entry.
• Team Coordination: Collaborate with various departments to ensure smooth operations and guest satisfaction.

Qualifications:

• Experience: Previous experience in a customer service or receptionist role within the hospitality industry is preferred.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with diverse guests.
• Organizational Skills: Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently.
• Technical Skills: Proficiency in using reservation and front desk software, as well as basic office applications.
• Interpersonal Skills: A positive attitude, professional appearance, and the ability to work well in a team environment.
• Problem-Solving: Ability to handle challenging situations with tact and professionalism.

Apply today !
Job Types: Part-time, Casual
Pay: $30.10 – $39.12 per hour
Expected hours: 8 – 32 per week
Benefits:

• Employee mentoring program

Schedule:

• Day shift
• Monday to Friday
• Public holidays
• Weekend availability

Supplementary Pay:

• Overtime pay
• Penalty rates

Work Authorisation:

• Australia (Required)

Work Location: In person
Expected Start Date: 09/09/2024