Who we are . . .
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Startek employs approximately 37,000 people across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.
About our role:
We are recruiting for a Health Insurance Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience. Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation. Additionally, you will be required to assess and process claims with minimal errors. The successful candidate will receive comprehensive training with ongoing career development opportunities.

• Start Date: ​​​​​​​​Monday 9th September, 2024
• Location: Commence training and working in our Melbourne CBD offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)
• Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm
• Full Time Permanent Contract on Offer - 38 paid hours per week
• Pay Rate: $27.17 per hour plus superannuation plus leave entitlements
• Two weeks Classroom Based Training (Training Rate: $24.98 per hour + Super + Leave)
• Opportunity to develop a career with a global organisation
• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What We Are Looking For:

• Previous experience in customer facing roles such as retail or contact centre
• Previous experience in a regulated environment (insurance or finance) advantageous
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Fast and Accurate Data Entry Skills
• Able to understand and translate complex information to others in a simple, effective way
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in using email management systems and customer service software.
• Strong problem-solving skills and the ability to work effectively under pressure.
• A positive attitude and a commitment to providing exceptional service

These roles won't last long, don't miss out apply today!
Job Type: Full-time
Pay: $25.00 – $30.00 per hour
Expected hours: No less than 38 per week
Benefits:

• Professional development assistance
• Work from home

Schedule:

• 8 hour shift

Application Question(s):

• Do you require any time off in the next six months (pre booked annual leave, medical appointments, exams etc)?
• Do you require any time off during the week (ie: 'I can't work past 4pm, I have uni commitments on Tuesday etc)
• Have you ever been employed by Startek/Aegis Australia or UCMS previously?
• Employment is conditional on conducting a full background check including a police check. Do we have your permission to conduct this check?
• Did a current Startek employee refer you for this position? If so, please name this person

Work Authorisation:

• Australia (Required)

Work Location: In person
Expected Start Date: 09/09/2024