Req ID: 75410
Department: AR Branch Network
Division: Australia Retail
Location: Donaster
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Role type: 12-month fixed term contract, full time

Role location: ANZ Westfield Doncaster Branch: Westfield Shopping Centre - Shop 41, 619 Doncaster Road, Doncaster VIC 3108

What will your day look like?

As a Home & Investment Lending Associate, your role is to work with the Home & Investment Lending Manager to support customers in saving for, buying and owning their own home or investment property. You will coach customers through each step of the journey, ensure their experience with ANZ is seamless and maintain relationships with existing customers. You will be passionate about delivering on our Customer Promises to ensure customers are strong advocates for ANZ.

You will be responsible for identifying appropriate products and solutions to meet your customer’s needs and ensuring lending administrative activities are completed accurately and on time.

You will also be involved in other branch activities to provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Importantly, you will be responsible for adhering to ANZ’s policies, processes and standards.

What will you bring?

To be successful in this role, you should bring in the following:

Role model strong customer focus, preferably with home lending and retail banking experience

Financially savvy

Ability to multi-task, highly adaptable to change and ambiguity

Proactive, shows initiative

Strong analytical skills and the ability to resolve problems

Active user and promoter of technology

Excellent interpersonal and communication skills, with the confidence to build relationships with customers

High level of attention to detail is essential

Enjoy working in a collaborative team environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture and we actively encourage people to try new things. So, if this role interests you and you feel you have most of these things in your toolbox, we’d love to hear from you!

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

. You can apply for this role by visiting ANZ Careers and searching for reference number 75410.

Job Posting End Date

10/09/2024 11.59pm, (Melbourne Australia)