Cross River Rail Delivery Authority (CRRDA)...Your chance to work with the best!
Cross River Rail will transform the way we travel to, from and through Brisbane in the future. It will be a catalyst for 10 years of wider rail transformation across the whole of South East Queensland and it is already playing a key role in how we prepare for the 2032 Olympic and Paralympic Games.
Cross River Rail is a new 10.2km rail line including 5.9km of twin tunnels running under the Brisbane River and CBD. It includes the delivery of four new underground stations, two new above-ground stations, accessibility rebuilds for six stations, the construction of three new stations on the Gold Coast, and the introduction of a new world-class 'ETCS' signalling system.
This is a once in a lifetime opportunity to work on one of Australia's largest infrastructure projects and to be a part of something that will leave a lasting legacy for generations to come.

About the Role
The ICT Manager ensures the efficient operation of the ICT department, aligning technology initiatives with business objectives. This role oversees the planning, coordination, and implementation of ICT activities, managing both daily operations and strategic initiatives. Working closely with senior decision-makers, the ICT Manager drives the adoption of cost-effective technology solutions, overseeing a team responsible for service desk functions, system administration, and the resolution of technical issues.
Key responsibilities include managing vendor relationships, balancing business expectations with available resources, and ensuring a robust technical support framework is in place. You will lead ICT service support and delivery while implementing best practices, policies, and procedures. Reporting to the Director of Support Services you will play a pivotal role in maintaining performance standards and fostering continuous improvement. This opportunity is offered as a contract until December 2026 with possible extension.

Key Responsibilities:

• Manage ICT resources effectively to support the planning, development, and delivery of information and communications systems across data, voice, text, audio, and image services.
• Lead stakeholder engagement and change management initiatives to maintain service levels and data integrity across the project.
• Oversee performance and implement strategies for monitoring and improving automated systems and service delivery processes.
• Set clear team objectives and KPIs, providing leadership, mentorship, and professional development opportunities for all team members.
• Drive performance in alignment with organisational goals, proactively addressing any service or support gaps.
• Champion continuous improvement initiatives, developing and implementing strategies that enhance service efficiency and project alignment.
• Ensures that lessons learned from reviews are documented and promoted with all stakeholders.
• This role may require work to be performed out-of-business hours and in response to project requirements.

About You:

• Minimum of 5 years technical Service Desk experience up to Level 3.
• Proven leadership experience in an ICT role, with expertise in training and mentoring staff.
• Familiarity with ITSM tools for IT Service Delivery, especially Atlassian.
• Understanding and application of ITIL 4 Foundations.
• Relevant tertiary and or professional qualifications in ICT or related discipline.
• Experience in agile work methodologies is well-regarded.

Why work with CRRDA?
On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative.
Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health.
At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.
How To Apply
Please submit your Resume by clicking on the apply link before the closing date of 17 November 2024.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.