Job ID: 259518
Date posted: 23/09/2024
Our team within IKEA

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.

What you need to know

Working at IKEA has its benefits and rewards:

• $27.35 base hourly pay rate
• Above award rates and penalty rates (including Sunday and Public Holidays)
• Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

• These roles are Permanent Part-time 40hrs/week
• Applications close Monday 7 October, 2024
• As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About this work area

As Customer Co-worker your responsibilities will include, but are not limited to:

• Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
• Securing that all products passing through the entrance are paid for.
• Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
• Supporting customers booking their home delivery and collecting their click and collect.
• Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
• Handling cash and card payments in a reliable, efficient, accurate and friendly way.
• Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
• Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

As Sales Co-worker your responsibilities will include, but are not limited to:

• Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.
• Actively participating in selling products with a positive attitude and contribute to business goals and growth.
• Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.
• Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

As Customer or Sales Co-worker you have:

• A passion for securing the best customer experience possible.
• Excellent communication skills.
• A polite and friendly manner and a ‘Togetherness’ mindset.
• A passion for learning and sharing the IKEA product range with customers.
• The ability to work closely with your team and other departments or work independently.
• The ability to remain calm when faced with challenging situations.
• The ability to prioritise tasks in a fast-paced environment.
• Strong customer service skills, alongside being able to interact with many customers consistently.
• Basic computer and systems literacy.

We need people like you!

At IKEA, work is so much more than a job. Come join us!