• Join Council’s Governance and Legal department
• Full time, ongoing opportunity
• $79,701 plus Super and RDO

About You
We seek a dedicated Insurance Officer who is passionate about delivering exceptional service and contributing to the community. You possess a strong understanding of insurance claims management and tort law principles, preferably as they apply to a government body.
Your excellent written communication allows you to produce clear and accurate responses, while your attention to detail ensures thorough and timely processing of claims for loss or damage. With a customer-focused mindset, you thrive in a collaborative environment and are adept at managing multiple systems.

About the Role
In this full-time position based at the Camberwell Municipal Offices, you will consider and decide claims made against Council. These claims vary from damage caused by Council trees and trucks, to personal injury, water flow and professional liability.
The position is part of the Risk and Assurance team in the Governance and Legal Department. This socially vibrant Department works closely together and also includes Governance, Legal, Procurement and Civic Events teams. The Department is committed to continuous learning and career development.

Key Responsibilities
As an Insurance Officer, your primary role is processing claims made against Council. You will investigate into incidents, draft correspondence, and advocate for settlements in the best interest of the Council. You will also manage some Court claims assisting Council’s insurer and their lawyers. Additionally, you will coordinate the discovery process for litigated claims and manage Freedom of Information requests.

Sitting in the Risk and Assurance team of Council’s Governance and Legal Department, your role may also involve assisting:

• crisis management coordination
• maintaining Council’s Business Continuity Plans
• implementing and managing Council's Risk Management Framework and enterprise risk register
• Council’s insurance renewal program
• fraud and corruption control in Council

Join us at the City of Boroondara and be part of a particularly collegiate Department committed to providing excellent customer service and making the City of Boroondara a great place to live.

Employment requirements

• Applicants must have the right to work in Australia.
• Preferred applicants will be required to undergo a National Police Record Check

How to apply
Please submit your application online by Sunday 3 November 2024, 11:59pm. All applications must be made via the online portal.

For further information please view the position description.

For a confidential discussion about this position please contact Rudi Dellow on (03) 9278 4686 during business hours.

We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements. If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Boroondara Customer First Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.