Description
We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day. Nuix is, and will be, a pioneer in the Australian Technology space, and we're carrying the torch on what "good" looks like.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. Our impact extends outside of our 9-5, and our place in society isn't always defined by corporate metrics. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey.

What you will be doing:
The IT Support manager’s role is to lead Nuix in delivering world-class IT service delivery and support, by uplifting internal user experience and empowering Nuix employees through tools and processes. The role is also responsible for:

This position will be based in our Sydney office. The candidate is required to attend the office a minimum of two days per week but may voluntarily elect to work either remotely or from the Sydney office for the remaining three days of the week.
Key Responsibilities

Driving IT support and staff user experience through the continuous development of ITIL processes

Management of the IT Support team including mentoring, coaching, and training plans.

Instil a self-service culture throughout Nuix.

Lifecycle and asset management of all end user computing technologies

Own the Procurement and Asset management within Nuix technology.

Ownership of Nuix corporate technology products including Slack, Atlassian suite, Microsoft, and their lifecycle.

management of SOE and continuous improvement.

Develop, own and evolve the incident management process throughout Nuix.

Initial Escalation point for all Nuix service enquiries to manage and support internal demand.

Manage and develop Service Now capabilities to uplift ITSM throughout Nuix

Develop and manage an ITIL framework within Nix for incident, service request and problem management.

Work with the Platforms team to deliver continuous improvement across all IT processes.

Work closely with the Head of IT to continually develop team members and backfill of duties as required.

Skills, Knowledge and Expertise

Tertiary qualification in Computer Science or related field, or relevant experience.

Demonstrated experience in leading and managing technical teams.

Demonstrated experience implementing and improving ITIL processes across and enterprise.

Exceptional communication and negotiation skills with both internal and external stakeholders

Demonstrated experience in M365, Entra ID, Azure and other common tech stacks in a corporate environment.

Demonstrated ability in building and developing strong vendor partnerships.

Strong ITSM experience and toolsets, in particular Service Now

Knowledgeable in common application stacks such as Microsoft, Slack, Teams, Atlassian

Knowledgeable in meeting room and collaboration technologies.
Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.
About Us
Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.
https://www.nuix.com/

As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision
Finding Truth in a Digital World.

Nuix Mission Statement
Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

TAKEOWNERSHIP AND FOLLOW UP

RESILIENT WE LEARN FROM THE PAST AND ARE OPTIMISTIC ABOUT TOMORROW

UNAFRAID TO DO THE RIGHT THING, QUICKLY

TEAM NUIX FIRST AND FOREMOST

HERO OUR CUSTOMERS AND INNOVATE FOR THEM
We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.
About Nuix See the bigger picture, faster.

We are a leading provider of investigative analytics and intelligence software, that empowers our customers to be a force for good by finding truth in the digital world. We help customers collect, process and review massive amounts of structured and unstructured data, making it searchable and actionable at scale and speed, and with forensic accuracy. Our users rely on Nuix software to assist with challenges as diverse as criminal investigations, data privacy, e Discovery, regulatory compliance and insider threats.

Powered by AI.

Our solutions are powered by our patented data processing engine and enhanced with AI such as Natural Language Processing. Our AI capabilities super-charge our software to identify patterns and correlations that no human could find, so that our customers get to the most relevant or risky data faster, saving on time, cost, reputation damage and even lives.